Senior Relationship Executive

Job Summary

The Senior Relationship Executive – Gold Loan will be responsible for driving gold loan business, handling key customers, ensuring high service standards, and supporting branch targets through strong market sourcing and compliance-led operations.

Key Responsibilities

• Drive gold loan sourcing through walk-ins, referrals, local market activities, and customer reactivation
• Handle high-value and repeat customers independently
• Appraise gold ornaments for purity, weight, and eligibility as per company norms
• Ensure end-to-end gold loan processing, documentation, and timely disbursement
• Maintain strict adherence to RBI/NBFC compliance and internal audit standards
• Monitor renewals, interest collections, overdues, and loan closures
• Support Branch Manager in achieving monthly business and collection targets
• Guide and support junior Relationship Executives when required
• Maintain accurate MIS, customer records, and system updates
• Address customer queries, service issues, and grievance resolution

Eligibility & Experience

• Education: Graduate (Commerce preferred)
• Experience: Minimum 3–6 years in Gold Loan / NBFC Mandatory: Hands-on experience in gold appraisal and loan operations
• Skills:
• Strong customer relationship and sales skills
• Sound knowledge of gold loan products and compliance
• Good communication and local market understanding
• Basic computer and CRM knowledge

Key Competencies

• Target-oriented and result-driven
• High integrity and compliance focus
• Leadership and mentoring ability
• Customer-first mindset