Client Management: Managing and maintaining relationships with key clients or customers, often those with significant business value to the organization
Account Growth: Identifying opportunities to expand existing client accounts, cross-sell additional products or services, and increase revenue
Needs Assessment: Understanding the specific needs and goals of clients and developing customized solutions to meet those needs
Customer Support: Serving as a primary point of contact for clients, addressing their inquiries, concerns, and providing support as needed
Account Planning: Developing account strategies, business plans, and account profiles to ensure the organization meets its financial and strategic goals
Negotiations: Engaging in negotiations and contract discussions with clients to establish or renew agreements and terms
Problem Solving: Resolving issues, conflicts, or disputes that may arise with clients, working to find mutually beneficial solutions
Client Communication: Maintaining regular communication with clients to update them on relevant industry trends, company news, and product or service updates
Performance Tracking: Monitoring the performance of client accounts, tracking key performance indicators, and reporting on results to senior management
Market Analysis: Conducting market research and competitive analysis to understand market trends and provide insights to clients
