Experience and Skills
Testing & Quality Leadership
- 8-9 years of progressive experience leading QA across projects.
- Proven experience in leading and reviewing QA deliverables across ERP and Commerce platforms (Adobe Commerce, Shopify, BigCommerce, or similar).
- Ability to guide teams in designing and maintaining traceability matrices, ensuring full business coverage.
- Strong understanding of SDLC, STLC, Agile/Scrum, and CI/CD processes.
- Proficient with test management tools like JIRA; familiarity with automation and AI-based tools (Selenium, Playwright, etc.) preferred.
Collaboration & Client Management
- Strong communicator, confident in building rapport with clients and internal teams.
- Comfortable initiating direct client conversations to clarify issues, provide updates, and foster transparency.
- Skilled in managing multiple teams and ensuring consistency across QA artifacts and delivery outcomes.
Analytical & Organizational Abilities
- Quick learner able to grasp the essence of new systems or platforms and align testing strategies accordingly.
- Excellent analytical mindset with a keen eye for downstream and upstream business impacts.
- Mentors Analysts, encourages ownership, and reinforces best QA practices.
- Strategic thinker who can balance detail orientation with delivery urgency.
Personal Attributes
- Self-motivated, proactive, and accountable.
- Confident in client communication and relationship building.
- Adaptable in managing multiple priorities across varied business domains.
- Passionate about quality, learning, and mentorship.
- Realistic yet optimistic focused on finding solutions, not just identifying problems.
Minimum Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field.
- 89 years of progressive experience in software quality assurance, with at least 2 years in a leadership or mentoring role.
- Strong domain knowledge in ERP and eCommerce platforms is highly preferred.
- Hands-on experience with test automation tools (e.g., Selenium, Cypress), API testing (e.g., Postman), and performance testing (e.g., JMeter).
- Familiarity with AI-based testing platforms and modern CI/CD pipelines.
- Excellent communication, leadership, and stakeholder management skills.
- Strong analytical and problem-solving skills.
- Proven ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.
