Job Description:
Senior Quality Analyst (Sales QA)
Role Overview,
We are seeking a
Senior Quality Analyst (Sales QA) to drive
quality assurance across sales processes , generate
actionable insights , and leverage
AI-driven audit mechanisms to enhance performance and customer experience. This role requires strong expertise in
sales QA within Insurance or BFSI domains , combined with advanced skills in
AI tools and prompt writing .
- Key Responsibilities,
- Sales Process Auditing : Conduct end-to-end audits of sales interactions, ensuring compliance with organizational standards and regulatory requirements.
- AI-Driven Quality Assurance : Utilize generative AI tools for automated audits, prompt writing, and performance evaluations.
- Actionable Insights : Analyze sales data and customer interactions to identify trends, risks, and improvement opportunities.
- Performance Enhancement : Recommend process improvements to boost sales efficiency and customer satisfaction.
- Compliance Monitoring : Ensure adherence to BFSI/Insurance industry standards and internal policies.
- Stakeholder Collaboration : Partner with sales leaders, trainers, and managers to implement quality improvement initiatives.
Required Skills Experience
Sales QA Experience :
Minimum 2 years of experience in QA for Sales (mandatory) , preferably in
Insurance or BFSI domains.
- AI Tools Expertise : Hands-on experience with prompt writing and generative AI tools for audits and reporting.
- Analytical Skills : Strong logical thinking, problem-solving, and data interpretation abilities.
- Communication Skills : Fluent in English, with excellent written and verbal communication.
- Educational Qualification : Graduation is mandatory.
Compensation Work Environment
- Salary : Up to 5.75 LPA * Work Schedule : 5 days working, rotational shifts and rotational week offs * Location : Indore
POC - HR Harshita - 9755960649
Mail id - [Confidential Information]
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