Senior Quality Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

Drive high-quality review and analysis of payment posting and related revenue cycle processes to ensure accurate financial records and timely issue resolution. This position is based in Chennai, India and is an in-person role. This role reports to the Associate Quality Manager.

About The Team:

The Senior Quality Analyst will support delivery and execution of business solutions for the Technology Enabled Services organization. Your mission will be to propose and coordinate implementation of solutions that improve customer value and operational efficiency across athenahealth. The role requires domain expertise in U.S. healthcare revenue cycle areas, including payment posting, accounts receivable, and related workflows. You will work with cross-functional stakeholders-operations, product, analytics, and client teams-to surface trends, design corrective actions, and monitor outcomes. Strong analytical thinking, process-oriented problem solving, and clear communication are essential to influence improvements and sustain performance gains.

Essential Job Responsibilities:

75% Evaluate Transaction and provide Root Cause analysis with actionable insights to improve Quality and outcome of our services

• Perform voice and nonvoice audit tasks or related responsibilities and achieve desired outputonspecifiedprocessin US healthcare domain (Revenue Cycle Management / Clinical Document Services / Authorization Management)

• Achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services

• Responsible to maintain important logs and documentation regarding the details of the tasks performed

• Support an environment of accountability and management against goals

• Collaborate with cross-functional teams to resolve issues identified from day to day working of claims

15% Identify and quantify work trends

• Propose solutions and recommend mistake proofing concepts to improve process quality performance within healthcare domain (Revenue Cycle Management / Clinical Document Services / Authorization Management)

• Work with internal teams across the departments to prioritize and implement process improvements based on impact and business need

10% Accept full ownership and responsibility for special projects

• Collaborate with internal stakeholders and client-facing teams to identify and resolve claim issues impacting individual clients and/or discrete lines of business

• Communicate effectively the status and resolution of any special projects, adhere to established timelines, and serve as a valued subject matter expert for internal teams.

Additional Job Responsibilities:

• Assist with ad hoc investigations or escalations requiring deep transaction analysis.
• Support development of training materials or reference guides informed by audit findings.
• Help maintain dashboards and queries used for ongoing monitoring of payment posting performance.
• Participate in projects aimed at improving automation, reconciliation, or reporting processes.
• Provide subject-matter input for policy or standard updates related to posting and remittance handling.
• Serve as a point of contact for internal audit or compliance requests when payment posting evidence is required.

Expected Education & Experience:

• Any UG or PG degree must.
• US Healthcare domain knowledge and audit experience in Payment Posting / AR Management processes
• Analytical skills and good communication skills
• Ability to clearly articulate actions taken and articulate next steps
• MS office skills, required