Senior QA Lead – Salesforce CPQ & Lead-to-Order Transformation1
Key Responsibilities
QA Strategy & Leadership
- Define and implement enterprise QA strategy for Salesforce Lead-to-Order programs
- Establish quality governance models aligned to enterprise delivery standards
- Lead both onshore and offshore QA teams (20–30% / 70–80% model)
- Drive AI-enabled testing strategy leveraging Tosca (preferred), Copado, and Xenon accelerators
Salesforce Testing Oversight
- Lead testing efforts across:
- Salesforce CPQ
- Sales Cloud
- Service Cloud
- ERP and eCommerce integrations
- Ensure coverage across Lead to Opportunity, Quote to Order, and Order to Cash lifecycles
- Oversee integration, regression, automation, and UAT cycles
Agile & Program Governance
- Lead QA participation in Agile ceremonies (Sprint Planning, Daily Standups, Retrospectives, Release Planning)
- Collaborate with Product Owners, Business Analysts, and Development teams
- Manage defect triage, risk assessment, and quality metrics reporting
- Ensure release readiness and production deployment validation
Automation & Tools Management
- Coordinate automation teams using Tosca (preferred) and Copado
- Implement CI/CD-aligned testing strategies
- Drive continuous improvement in test coverage and automation efficiency
- Utilize Jira, Azure DevOps, Confluence, MS Project, and Excel for tracking and reporting
Required Experience & Skills
- 12-14 years of QA leadership experience
- Extensive experience in Salesforce CPQ, Sales Cloud, and Service Cloud
- Proven experience testing ERP and eCommerce integrations
- Strong knowledge of Lead-to-Order and Order-to-Cash business processes
- Expertise in both Waterfall and Agile methodologies
- Hands-on experience with:
- Jira
- Azure DevOps
- MS Project
- Confluence
- Excel
- Experience managing Tosca (preferred) and Copado automation teams
- Strong stakeholder communication and cross-functional coordination skills
Preferred Qualifications
- Experience working with global enterprise clients
- Background in AI-driven testing frameworks for Tosca (preferred)
- Experience in Salesforce Summit Partner environments
- Certifications in Salesforce, Agile, or Testing frameworks (ISTQB preferred)
