About Position:
We are looking for an experienced Senior QA Engineer with strong expertise in Amazon Connect testing, contact center solutions, and AWS cloud-based QA to lead end-to-end quality assurance activities. The role involves defining test strategy, validating contact flows, routing profiles, queues, omnichannel journeys, API integrations, and automation testing while working closely with business stakeholders, development teams, and customer teams to ensure high-quality delivery.
- Role: Senior QA Engineer (AWS Connect)
- Location: All Persistent Location
- Experience: 7 to 15 Years
- Job Type: Full-Time Employment
What You'll Do:
- Lead QA initiatives across Amazon Connect implementations, contact center transformations, conversational AI solutions, and enterprise integrations.
- Define test strategy and perform functional, integration, API, automation, regression, and UAT testing for Amazon Connect solutions.
- Validate contact flows, routing profiles, queues, agent workspace, recordings, callbacks, and omnichannel customer journeys.
- Test Amazon Lex IVA solutions and voice-to-voice translation capabilities using AWS AI services.
- Perform integration testing with ServiceNow, SSO, REST APIs, and enterprise platforms.
- Develop and maintain automation frameworks using Selenium, Playwright, Cypress, REST Assured, and Postman.
- Manage defects, release quality, stakeholder communication, and offshore QA ownership.
Expertise You'll Bring:
- Strong hands-on experience in Amazon Connect, contact flows, routing profiles, queues, Contact Lens, and contact center operations.
- Good understanding of AWS services including AWS Lambda, Amazon Lex, Transcribe, Translate, Polly, API Gateway, CloudWatch, IAM, and S3.
- Experience in automation testing using Selenium, Playwright, Cypress, REST Assured, Postman, and JIRA.
- Exposure to contact center domain, AI/voice bot testing, omnichannel CX testing, telecom routing validation, and AWS cloud testing.
- Preferred certifications: ISTQB, AWS Cloud Practitioner, AWS Solutions Architect Associate, Agile/Scrum certifications.
- Strong analytical thinking, stakeholder communication, customer-facing consulting experience, and offshore ownership mindset.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
