Senior Project/Programme Manager Cyber Resilience PMO

Role Specification: Senior Project/Programme Manager – Cyber Resilience PMO

Role purpose

Provide portfolio integration and governance for clients Cyber Resilience function, coordinating Integrated Testing, Minimum Viable Services, Third-Party Resilience and other relevant workstreams across the function.

Combine business analysis, project management and PMO expertise to maintain integrated plans, manage RAID and remediation actions, produce governance reporting and support Cyber CTB change governance. Ensure resilience outcomes translate into prioritized, evidence-based improvements.

Key responsibilities

• Provide the Central PMO capability for the Cyber Resilience portfolio, managing multiple workstreams including Integrated Testing, Minimum Viable Services (MVS), Third-Party Resilience, cyber recovery, technology recovery, remediation and assurance activity.
• Based in India, reports to Cyber Resilience leadership and work across global CLIENT teams, including Cyber Security, Technology, Operational Resilience, Risk, Crisis Management, business areas and third parties.
• Maintain an integrated portfolio and project plan covering severe-but-plausible cyber disruption scenarios, resilience testing, recovery activities, MVS outcomes, third-party dependencies, audit and assurance findings, regulatory commitments, priorities, milestones, resources and governance.
• Provide a single, accurate view of delivery across all Cyber Resilience workstreams, including progress, risks, issues, dependencies, remediation status, decisions, resource impacts and next steps.
• Translate Cyber Resilience objectives into requirements, work packages, deliverables, milestones, acceptance criteria and implementation plans, using workshops to define service impacts, recovery needs, dependencies, ownership and required change.
• Prepare clear, decision-ready slide packs and governance materials for senior management, steering committees, assurance teams, internal audit and formal Cyber CTB PMO forums.
• Maintain governance calendars, agendas, action logs, decision logs, meeting records and reporting cadence.
• Own the portfolio RAID log and remediation trackers, ensuring risks, assumptions, issues, dependencies and actions are documented, assessed, assigned, aged, escalated and closed with appropriate evidence.
• Apply CLIENT change management requirements across project initiation, planning, approvals, stage gates, change controls, tolerances, reporting and closure, supporting formal Cyber CTB PMO governance.
• Convert lessons from testing, incidents, audits and assurance activity into prioritized improvement plans across recovery strategies, technical standards, architecture, service management, engineering practices, playbooks and investment roadmaps.
• Work with subject-matter experts to ensure plans, trackers and governance materials accurately reflect technical, business, regulatory and third-party risks.
• Build effective relationships across Cyber Security, Technology, Operational Resilience, Risk, Compliance, Internal Audit, business areas and critical third parties.
• Communicate complex cyber, technology and resilience matters clearly to technical, business and senior management audiences, providing evidence-based recommendations and constructive challenge.
• Manage project budgets, costs, invoices and financial commitments, coordinating with Finance, Procurement and suppliers to ensure accurate billing, timely processing and reporting of variances and financial risks.
• Produce a weekly PMO report covering delivery status, financial position, billing, invoicing, milestones, risks, issues, dependencies, remediation actions, decisions, resources and upcoming activity.
• Maintain project documentation, financial records and closure documentation in the approved SharePoint repository.

Mandatory skills

• Strong project management and PMO experience in banking sector or complex, global and highly regulated organization.
• Strong business analysis skills, including requirements gathering, process analysis, workshop facilitation, gap analysis, options assessment and benefits tracking.
• Proven ability to create high-quality PowerPoint slide packs and governance materials for senior stakeholders.
• Strong experience managing RAID logs, remediation actions, dependencies, milestones, integrated plans and trackers.
• Practical understanding of CLIENT or equivalent enterprise change management, governance and stage-gate processes.
• Excellent communication, analytical and organizational skills, with the ability to simplify complex information and manage competing priorities.
• Ability to drive accountability, challenge constructively and follow actions through to evidenced closure.
• Practical understanding of cyber security, technology resilience, operational resilience, cyber recovery or related disciplines.
• Strong stakeholder management, influencing, facilitation and escalation skills.

Essential experience

• 8-12 years of experience as a Business Analyst, Project Manager, Programme Manager or PMO lead in a large, complex regulated organization, preferably within banking or financial services.
• Experience supporting multiple workstreams, senior governance forums, audit or regulatory remediation and formal change governance.
• Experience coordinating across Cyber Security, Technology, Risk and Operational Resilience teams in a global or matrixed environment.
• Experience supporting Cyber Change and Transformation Board governance, resilience testing, technology recovery exercises, critical business services, impact tolerances or third-party resilience.

Qualifications

• Project or programme management qualification such as PRINCE2, MSP, PMI/PMP or equivalent.
• Business analysis qualifications such as BCS Business Analysis or IIBA is advantageous.
• Cyber, technology or resilience qualifications such as CISM, CRISC, CISA, CBCI, ISO 22301 or ISO 27031 are beneficial but not essential.