Senior Project Manager

Purpose of the Role

To lead and manage the PMO function for Pivot Path, driving project governance, execution excellence, client relationship ownership, stakeholder management, and team delivery. The role will ensure successful execution of client and internal projects, develop a high-performing PMO team, and strengthen customer relationships while enabling business growth and operational efficiency.

Key Roles & Responsibilities

Project & Portfolio Management

• Lead multiple concurrent projects from initiation through closure, ensuring delivery on time, within scope, and within budget.
• Define project scope, objectives, deliverables, milestones, timelines, success measures, and governance requirements.
• Develop and maintain project plans, resource plans, dependency tracking, and portfolio-level visibility.

Team Leadership & People Management

• Lead, mentor, and develop PMO team members, including project managers, project coordinators, and analysts.
• Allocate work across the team, balance workloads, set clear objectives, and ensure accountability for outcomes.
• Conduct regular one-to-ones, performance reviews, coaching, feedback, and development planning.
• Build a collaborative, high-performance culture focused on ownership, continuous learning, and execution excellence.

Client Relationship & Account Ownership

• Act as the relationship owner and primary point of contact for assigned client accounts.
• Own overall client satisfaction by proactively managing expectations, communication, governance, delivery commitments, and escalations.
• Build trusted relationships with client stakeholders and lead regular governance reviews, executive updates, and strategic discussions.
• Act as the voice of the customer within Pivot Path and translate feedback into measurable actions and service improvements.
• Identify opportunities for account growth, service expansion, renewals, and value creation in collaboration with sales, delivery, and finance teams.
• Support contract governance, change requests, commercial discussions, and adherence to agreed service commitments

Stakeholder Management

• Coordinate effectively with leadership, delivery teams, customers, and enabling functions.
• Facilitate governance forums, steering committee meetings, and project reviews.
• Provide proactive communication and ensure timely resolution of decisions, dependencies, and escalations.

PMO Governance & Performance Reporting

• Establish and maintain PMO standards, templates, methodologies, controls, and governance frameworks.
• Track milestones, risks, dependencies, budget, resource utilization, and key performance indicators.
• Prepare and present executive dashboards, portfolio reports, project health updates, and actionable insights to leadership.

Financial & Resource Management

• Monitor project budgets, forecasts, profitability, resource utilization, and financial performance.
• Drive capacity planning and resource forecasting to meet current and future business requirements.
• Ensure effective utilization of PMO resources and alignment with portfolio priorities.

Risk, Issue & Quality Management

• Proactively identify, assess, and mitigate project risks, issues, and dependencies.
• Lead issue resolution and corrective action planning to minimize delivery and customer impact.
• Ensure compliance with organizational processes, quality standards, contractual obligations, and customer commitments.

Operational Excellence & Process Improvement

• Continuously improve project delivery and governance processes through standardization, automation, and best-practice adoption.
• Leverage project management tools and data to improve visibility, decision-making, and team efficiency.
• Support strategic transformation initiatives and contribute to the maturity of the PMO function.

Qualifications & Experience

• Bachelor's degree in Engineering, Business Administration, Management, or a related discipline.
• 10-12 years of experience in Project Management, PMO, Program Management, Delivery Operations, Consulting
• Prior experience managing project teams and owning client or customer relationships.
• Experience handling multiple projects and diverse stakeholder groups in a fast-paced environment.
• PMP, PRINCE2, Agile, Scrum, or an equivalent project management certification is preferred.

Key Skills & Competencies

• Project and program management
• Team leadership and people management
• Client relationship and account ownership
• Executive stakeholder management
• Commercial acumen and contract governance
• Budgeting, forecasting, and resource planning
• Risk, issue, dependency, and escalation management
• Executive reporting, governance, and dashboard creation
• Strong communication, negotiation, influencing, and problem-solving skills
• Proficiency in tools such as MS Project, Jira, Azure DevOps, Smartsheet, Trello, Asana, or equivalent platforms

Key Success Measures

• On-time, within-scope, and within-budget project delivery
• Customer satisfaction, relationship strength, and stakeholder feedback
• Achievement of client commitments, service levels, and governance standards
• Team productivity, capability development, engagement, and accountability
• Resource utilization, project profitability, and operational efficiency
• Effective risk mitigation, issue resolution, and reduction in customer escalations
• Account retention, service expansion, and value creation opportunities
• Continuous improvement and advancement of PMO maturity