Direct and oversees a project delivery team with various levels of project and program managers.
Overseas daily operation of department(s) and vendor engagements.
Has strategic focus while developing business objectives for a department(s).
Participates as member of the management team that contributes and influences the development of strategies, goals and metrics for the larger organization.
Strong leadership skills with the proven ability to influence, interact and negotiate at and across all levels of large, complex, matrixed organizations.
Manages the development of financial and resource planning needed to achieve department(s) business objectives.
Manages available resources and resolves problems with impact beyond department(s)/organization.
Contributes and influences the continuous improvement of project management delivery results and efficiencies and the advancement of project management capabilities, while retaining and attracting top diverse talent and driving a continuous improvement mindset.
Strong knowledge and extensive experience in managing, coaching, mentoring and motivating various levels of project and program managers to increase abilities and leadership skills; may also manage, coach, mentor and motivate less experienced managers of project and program managers.
Industry leading knowledge and understanding of project management best practices, tools and techniques with proven ability to apply to project deliverables, processes, communications and presentations.
Ensure projects delivered and executed by staff are on time, and quality goals are met within scope and budget that meet or exceed stakeholder needs and expectations through holding staff accountable.
Understand, promote and contribute to MassMutual delivery methodologies, standards and tools. Adheres to both company policy and governmental regulations concerning department(s). Manage departmental structure, employee development, training and planning.
Provides support for project management execution and visibility into the portfolio of work
Builds in-depth knowledge of MassMutual business, products, systems, as well as the portfolio of projects under supervision
Works closely with Operations Portfolio Lead to support transformation strategy and management reporting
Skills & Competencies
Strategic Project Leadership
Financial Services & Insurance Domain Expertise
Cross-Functional Stakeholder Management
Vendor & Resource Governance
Workforce & Contact Center Operations Knowledge
Change Leadership & Team Motivation
Portfolio Oversight & KPI Delivery
Coaching & Development of Project Teams
Qualifications
Bachelor's degree
14+ years of project management experience, 5+ within a PMO
8+ years of experience leading projects impacting the insurance industry
Project Management Professional (PMP) or equivalent certified.
Agile/Waterfall project management experience
Proven success in delivering complex long-term projects on time, within budget, and to scope
Strong understanding of project management methodologies
Excellent communication (written and verbal) and interpersonal skills
Proficiency in project management software including but not limited to MS Project, MS Planner, and Jira
