Senior Project Manager

Company Description

Greenlantern IT Solutions Pvt Ltd specializes in helping ISPs, MSPs, IoT users, and government organizations optimize operations, scale infrastructure, and deliver exceptional SLA-driven services. The company's flagship platform, CRM360, integrates sales, provisioning, billing, complaints management, field operations, inventory handling, and network visibility into one seamless system. In addition, Greenlantern provides custom software development services, including web and mobile application development, UI/UX design, and workflow automation. With expertise in industries ranging from telecom to defense, Greenlantern builds high-performance systems tailored for real-world challenges. The company is widely trusted by innovative teams across India and powered by engineers who prioritize practical, reliable solutions.

Senior Project Manager

Job Title

Senior Project Manager

Location

Vijayawada

Job Summary

We are seeking an experienced Senior Project Manager to manage and support the Business Support System (BSS) deployed at  client location . The candidate will be responsible for application maintenance, client coordination, report generation, analytics, and managing cross-functional teams to ensure smooth business operations and service delivery.

Key Responsibilities

• Manage end-to-end operations and support activities of the BSS application.
• Coordinate with customer teams, technical teams, and other stakeholders for issue resolution and project execution.
• Monitor application performance, uptime, and operational efficiency.
• Develop and execute MySQL queries for data extraction, validation, and reporting purposes.
• Support and coordinate enhancements in Node.js and AngularJS-based applications.
• Generate periodic MIS reports, dashboards, and customer-specific reports.
• Provide business analytics and operational insights to management and customer teams.
• Ensure timely closure of support tickets and operational issues.
• Coordinate with development, infrastructure, and support teams for deployments and upgrades.
• Maintain proper documentation of processes, reports, incidents, and changes.
• Ensure SLA compliance and smooth day-to-day business operations.

Required Skills

• Strong experience in Business Support Systems (BSS) operations and support.
• Good knowledge of MySQL queries, database handling, and report generation.
• Working knowledge of Node.js and AngularJS applications.
• Experience in customer coordination and stakeholder management.
• Strong analytical and problem-solving skills.
• Ability to manage cross-functional teams and multiple priorities.
• Good communication and presentation skills.
• Experience in telecom/ISP domain will be an added advantage.

Experience

• 8+ years of experience in project management, application support, or BSS operations.
• Prior experience in telecom, broadband, or ISP environments preferred.

Educational Qualification

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
• PMP/ITIL certification will be an added advantage.

Preferred Qualities

• Leadership and team management capability.
• Customer-focused approach.
• Strong reporting and analytical capabilities.
• Ability to work in a fast-paced operational environment.