Key Responsibilities And Capabilities
- Manages transitions across multiple service lines and geographies, as the single point owner
- Manage all workstreams within the transition including People Transfer, Process & Tools, Organization Change Management
- Ensure that the Transition related clauses in any Contractual documents are measurable, attainable, and reportable
- Own all the activities planned and scheduled during the Transition phase
- In-depth understanding of all Knowledge Transition phases, activities, deliverables and exit criteria
- Ability to collaborate with the Client and with internal stakeholders on a day-to-day basis to drive towards defined transition outcomes
- Proactive in identifying the risks and proposing mitigations to ensure the risks are addressed upfront with minimal impact on Transition KPIs
- Track and report all Transition KPIs across 1) Cost 2) Schedule 3) Quality
- Prepare and present Transition status with clarity to senior stakeholders (both internal and client stakeholders); and to effectively report and address risks/issues
- Design transition solutions and build transition plans as part of sales pursuits / RFP process, and present the transition solution to the client as part of orals presentations
- Understand the working of Tools used directly or otherwise during a Transition such as ServiceNow and Jira
- Work closely with Client Stakeholders and SMEs / Transition leads to ensure the transition deliverables are reviewed and signed off on time
- Work closely with delivery teams to ensure cutover to steady state is effective and successful
- If other workstreams such as process transition / people transition are in scope - work closely with the respective capabilities to ensure these workstreams are planned and executed within the agreed timelines
- Own the transition reporting both internally and with Client - Weekly status and Steering committee reports
- Expertise in managing Org Level changes across the Client Org and Cognizant.
Technical Skills & Qualifications
- Experience across multiple industry domains
- Experience in managing transitions larger than 500 FTEs across Application support and Application development services
- Experience in designing transition solutions and in making orals presentations to clients as part of sales pursuits/ RFP process
- Experience with transition Infrastructure services transition is desirable
- 18+ years of experience
Required Education: MBA or Master's degree strongly preferred; Bachelor's degree required
