Senior Program Manager

CITY OPERATIONS HEAD

ABOUT US

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

ABOUT THE ROLE

The City Operations Head will be responsible for building and scaling both supply and demand in the city. This role entails complete ownership of end-to-end business operations and supply chain management, including driving onboarding through local channels, strategic partnerships, and referral networks.

KEY RESPONSIBILITIES. 

• Own Training and Quality Design and execute training programs to upskill sales professionals. Maintain service quality standards through continuous performance monitoring and retraining.
• Operational Excellence Monitor key metrics like sales throughput, cancellation rates, refurbishment quality and turnaround time. Solve on-ground operational issues and continuously improve delivery efficiency.
• Team Leadership Hire, manage, and mentor a team of field operations associates. Foster a culture of accountability, speed, and customer obsession.
• Local Strategy & Growth Adapt central playbooks to your city's unique dynamics. Drive local growth experiments and report performance insights to the leadership team.

KEY REQUIREMENT

• 4–8 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startup.
• Strong leadership and team-building skills; prior experience managing field teams preferred.
• High bias for action and a data-driven approach to decision-making
• Excellent communication and people management abilities
• Comfortable with ambiguity and fast-paced environments
• High proficiency in using data and analytics

WHY JOIN US

• Competitive pay plus Esops
• Exciting opportunity to be part of high paced start-up.
• Great work culture.
• Health benefits
• Flexible work timings