Senior Program Manager - Solution Implementation
About the Role
We are looking for a highly accomplished and results-oriented Senior Program Manager - Solution Implementation to lead the successful delivery of complex, high-impact transformation programs. This role is critical in driving end-to-end implementation of technology-enabled business solutions while ensuring strong organizational adoption and operational readiness.
The ideal candidate will act as the bridge between solution design, operational delivery, and change management - ensuring that strategic programs are implemented effectively, adopted seamlessly, and deliver measurable business outcomes.
This role requires strong leadership across technology, operations, implementation, and stakeholder management with a focus on execution excellence, accountability, governance, and scalable delivery models.
What You'll Do
Program Governance & Delivery
- Lead end-to-end implementation of large-scale strategic programs across multiple workstreams
- Define robust program structures, governance models, delivery roadmaps, and execution frameworks
- Ensure alignment across scope, timelines, quality standards, and business objectives
- Drive implementation using standardized delivery playbooks, frameworks, and operational models
Solution Implementation & Transition
- Partner with presales and solution teams to ensure seamless transition from solution design to execution
- Validate delivery feasibility, operational readiness, and implementation scalability before project initiation
- Identify implementation risks, gaps, and dependencies early in the lifecycle and drive resolution
Cross-Functional Leadership
- Serve as the single point of accountability for overall program success
- Drive coordination across technology, operations, HR, service delivery, and business stakeholders
- Influence cross-functional teams to ensure timely milestone achievement and execution discipline
- Establish KPI-driven governance and operational review mechanisms
Risk & Dependency Management
- Proactively identify, track, and mitigate program-level risks and execution bottlenecks
- Manage complex cross-functional dependencies across business and technology workstreams
- Escalate critical issues effectively and drive timely decision-making
Stakeholder Management & Communication
- Maintain transparent communication with executive sponsors, leadership teams, and key stakeholders
- Present program updates, implementation status, risks, and strategic recommendations to senior leadership
- Build strong stakeholder alignment and ensure organizational readiness throughout program execution
Change Management & Adoption
- Ensure seamless integration of technology implementation with organizational change management initiatives
- Drive training, communication, process transformation, and adoption strategies
- Focus on maximizing business value realization and user adoption outcomes
Standardization & Scalability
- Enforce standardized implementation methodologies and scalable delivery practices
- Prevent deviation into non-scalable or highly customized delivery approaches unless formally approved
- Ensure adherence to approved technology stacks, SOPs, templates, and operational frameworks
What We're Looking For
Program Management Expertise
- 5+ years of progressive experience managing large-scale, strategic programs
- Proven experience delivering complex transformation initiatives involving both technology and business change
- Strong expertise in Agile, Waterfall, and Hybrid delivery methodologies
- Experience managing multi-workstream implementations across cross-functional teams
Leadership & Execution
- Strong leadership skills with the ability to drive accountability across diverse stakeholder groups
- Exceptional problem-solving, prioritization, and execution management capabilities
- Experience managing program governance, escalations, dependencies, and operational risks
- Ability to manage ambiguity and drive execution in fast-paced environments
Stakeholder & Communication Skills
- Exceptional executive communication, presentation, and stakeholder management skills
- Ability to influence senior leaders and align cross-functional teams toward shared outcomes
- Strong documentation and reporting capabilities for leadership audiences
Operational & Financial Acumen
- Experience managing program budgets, resource planning, and delivery forecasting
- Strong understanding of operational scalability, process transformation, and implementation excellence
Preferred Qualifications
- PMP, PgMP, or equivalent certification preferred
- Experience working in global organizations with distributed teams
- Experience managing delivery across India and/or international markets is a plus
- Prior experience in technology implementation, digital transformation, or enterprise solution deployment environments preferred
Why Join Us
- Opportunity to lead high-impact transformation programs
- Work on large-scale technology and business transformation initiatives
- Collaborative and fast-paced work environment
- High ownership and visibility with leadership teams
- Exposure to cross-functional business and technology operations
- Career growth opportunities in strategic program leadership
- Competitive compensation and benefits package
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