About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
The Senior Program Manager is a senior leadership role responsible for overseeing multiple ServiceNow instances across the enterprise. This individual will develop and execute strategic plans to manage, optimize, and modernize the ServiceNow landscape, ensuring seamless migration from legacy systems to advanced, scalable platforms. The role requires a strong focus on governance, operational excellence, and stakeholder engagement to deliver measurable business value and support enterprise digital transformation.
Key Responsibilities
Strategic Platform Management & Modernization
- Define and execute the strategic vision and roadmap for multiple ServiceNow platforms, aligning with overall business and IT strategies.
- Lead the transition from legacy systems to modern ServiceNow platforms, ensuring minimal disruption and maximum value realization.
- Evaluate and adopt new ServiceNow modules and capabilities (e.g., TSM, ITSM, ITOM, HRSD, SecOps, GRC, CSM, App Engine, Now Assist, Agentic AI) to enhance platform functionality and user experience.
- Drive continuous improvement initiatives to optimize platform performance, usability, and scalability
Governance, Architecture & Compliance
- Establish and enforce governance frameworks, standards, and best practices across all ServiceNow instances.
- Oversee platform architecture, data models, integrations, and security protocols to ensure consistency and compliance.
- Ensure all platforms adhere to security, privacy, and regulatory requirements.
Operations & Lifecycle Management
- Manage the lifecycle of each ServiceNow platform, including upgrades, patches, releases, and performance tuning.
- Monitor platform health, usage analytics, and user satisfaction to identify areas for improvement.
- Lead incident management, root cause analysis, and resolution efforts for platform-related issues.
Stakeholder Engagement & Leadership
- Act as the primary liaison between business units, IT teams, ServiceNow engineering teams, and vendors.
- Translate business needs into platform capabilities and oversee the delivery of enhancements and new features.
- Facilitate governance forums, steering committees, and change advisory boards (CABs) to ensure alignment and effective decision-making.
Vendor & Transition Management
- Manage relationships with ServiceNow and third-party vendors, including contract negotiations, licensing, and compliance.
- Oversee the planning and execution of platform migration projects, ensuring smooth transition from legacy systems to modern platforms.
- Stay informed on ServiceNow product updates, industry best practices, and emerging trends.
Required Qualifications
About you
- 15+ years of experience in IT, with at least 5+ years in managing multiple ServiceNow platforms or enterprise-wide ServiceNow initiatives.
- Proven track record of leading large-scale platform migrations and digital transformation projects.
- Lead and coordinate multiple engineering teams across multiple geographies (India, Middle east & Europe) and responsible for platform development, customization, and integrations.
- Strong understanding of ITIL, Agile, DevOps, and enterprise architecture principles.
- Excellent stakeholder management, leadership, and communication skills.
- Ability to manage complex projects and cross-functional teams effectively.
Preferred Qualifications
- ServiceNow certifications such as CSA, CIS, CAD, or equivalent.
- Experience with scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and APIs.
- Familiarity with cloud infrastructure (GCP, Azure, AWS), cybersecurity, and enterprise standards.
- Background in vendor management, operational workflows, and digital transformation.
Success Metrics
- Successful migration and modernization of multiple ServiceNow platforms with minimal disruption.
- Increased platform adoption, user satisfaction, and operational efficiency.
- Enhanced compliance, security, and audit readiness across platforms.
- Timely delivery of platform upgrades, enhancements, and transition milestones.
- Strong alignment of platform capabilities with evolving business needs.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Only Your Skills Matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
