Mandatory
- Experience in the Financial Services / Banking domain.
- Hands-on experience with NiCE/any other recording solutions(eg: Verint) — installation, configuration, upgrades, and maintenance on windows/cloud platforms.
- Microsoft Windows Server/OS knowledge.
- IP / SIP communication analysis and strong telephony background.
- Networking fundamentals — 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
- Troubleshooting using sniffers and analysis tools — Wireshark, log analysis, and other network-testing utilities.
- Basic scripting — query and update knowledge (SQL / shell ).
- Strong customer-facing skills — able to lead technical discussions, manage stakeholder engagement and represent NiCE in client meetings.
Good To Have
- Recording / telephony integration experience with PBX, switch, and ACD vendors — Avaya, Cisco, Microsoft Teams, and Amazon Connect.
- Cloud experience — AWS (primary), Azure; virtualization on VMware and Citrix.
- Advanced solution experience — MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery and High-Availability designs.
- Microsoft Security — Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority and EFS..
Role Description
The NTR-x PSE has the following core duties:
- Install, integrate, and configure NiCE NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs.
- Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.
- Plan and execute unit, functional and system testing; support client UAT, data validation and solution verification activities.
- Assist customers and their vendors with configuration requirements for all NiCE integration points in the customer environment.
- Provide technical expertise across the NiCE product suite — solution design, technical support, quality assurance, and application overview — throughout every project stage.
- Report and escalate implementation issues appropriately; engage Support, R&D and management for higher-tier assistance when required.
- Maintain regular, proactive communication with customers and management on progress, risks, and technical updates.
- Support after-hours, weekend, client-site, and cross-time-zone activities as required by project demands.
- Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes.
Skills: lan/wan,sql,router,strong telephony background.,log analysis,tcp,7-layer osi model,shell scripting,ip / sip communication analysis,switches,network-testing utilities,nice call recording,nice ntr-x,financial services / banking domain.,udp,wireshark,ntrx
