At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about
In this role, you will play a pivotal role in shaping the strategy and execution of AIdriven products. You will partner closely with business leaders, product managers, architects, and engineering teams to define feature sets, create story maps, and craft detailed functional and nonfunctional user stories that drive product development. You'll be influencing the direction of cuttingedge AI initiatives, learning continuously, and contributing alongside some of the most innovative minds in the industry. If you're passionate about AI, motivated to build meaningful products, and energized by a dynamic, supportive work culture, we'd love to have you on our team.
How will you make an impact
- Collaborate with crossfunctional teams to design, develop, and deliver AI/MLpowered products to market.
- Identify and help shape scalable, AI data platforms that consolidate fragmented data sources into unified, modelready datasets to empower advanced ML and LLMdriven capabilities.
- Develop functional specifications, build prototypes, and work closely with engineering teams while maintaining a strong focus on productmarket fit and user experience.
- Lead backlog refinement, prioritization, and alignment with key stakeholders.
- Drive the product roadmap definition and ensure cohesion between product strategy and implementation plans.
- Translate complex information into structured action plans and workstreams for R&D teams.
Have you got what it takes
- Strong ability to extract clarity from discussions and translate insights into actionable milestones for Scrum teams.
- Proven experience managing product strategy and development for LLMbased systems or AIdriven ecosystems, weighing tradeoffs between accuracy, latency, cost, and usability.
- Ability to establish and maintain standards around prompt engineering, including prompt templates, optimization, agent behaviors, and safety mechanisms.
- Comfortable navigating both businessfocused and technical conversations across a broad stakeholder spectrum.
- Curiosity and willingness to deepen your technical understanding of emerging AI technologies.
- Strong capability to generalize requirements into reusable frameworks following a build once, use many philosophy.
Have you got what it takes
- Bachelor's degree in computer science (or related technical field).
- 8+ years of product management experience.
- Handson experience working with AI/MLpowered products.
- Strong technical grounding across databases, cloud technologies, and APIs.
What's in it for you
Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9714
Reporting into:Manager
Role Type:Individual Contributor
About NiCE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
