How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Join Delta's Airport Customer Service Tools & Technology Team at the Delta Technology Hub. You will be
focused on Infor WFM, playing a critical role in supporting and enhancing the application, MyDeltaDay.
MyDeltaDay is used by 40,000 Airport Customer Service employees to manage their shift schedule. We are
looking for a proactive and technically skilled professional to lead application support, configuration, and
integration.
Successful candidates must be able to operate with minimal supervision and translate conceptual ideas into
Actionable Plans. They Will
- Lead full lifecycle system enhancements, support and maintenance
- Manage incidents and problem resolution using ITSM tools like ServiceNow
- Translate business needs into functional and technical design specifications
- Configure and test Infor WFM
- Collaborate with cross-functional teams to ensure success
- Perform troubleshooting using hyper-find queries, genies and reports
- Maintain DEV Environments and support user acceptance testing
- Create and update documentation including design specs, test cases, and training materials
- Coordinate application upgrades and ensure compliance
- Act as a liaison between internal stakeholders and technical teams
What You Need To Succeed (Minimum Qualifications)
- Bachelor's or master's degree in information systems or human resource management
- 4+ years of application support experience with Infor WFM
- Strong understanding of Infor WFM configuration, data structures, and integrations
- Experience with SQL, Java/J2EE, Groovy scripting and Cognos Reporting
- Proven ability to manage and understand complex pay rules, scheduling and mobility features
- Strong analytic and problem-solving skills
- Excellent communication and stakeholder engagement capabilities
- Ability to work in virtual teams and manage competing priorities
Behavioral Competencies
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Infor WFM Certification
- Experience with Infor WFM Cloud and latest versions (2024.11+)
- Technical experience with Workbrain API extensions and customizations
- Experience with other Time and Attendance Systems
- Proficiency in MS Office (Word, PowerPoint, Visio)
About The Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the World's Best Companies, coming in at No. 12 the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About The Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities
