Senior Product Operations Manager

Role: Product Operations Manager

Location: Hyderabad(Hybrid)

Type: Full time

About the Role

We're looking for aProduct Operations Managerto be theoperating backbone of our platform product organization. This role sits at the intersection ofProduct, Engineering, GTM, and Customer Success, ensuring the platform scales smoothly across releases, customers, and internal teams.

You'll bringstructure, rigor, and velocityto how the platform is planned, shipped, measured, and improvedwithout owning feature strategy directly.

What You'll Do

Product Execution & Delivery

Ownproduct operating rhythms: planning cadences, release readiness, launch checklists, and post-release reviews

Drivecross-functional executionacross Product, Engineering, Design, Sales, and Support

Ensure platform features move cleanly fromPRD build release adoption

Platform Readiness & Enablement

Coordinaterelease managementfor platform capabilities (APIs, workflows, configs, integrations)

Ensureinternal enablement: sales playbooks, release notes, demos, documentation, and FAQs

Partner with GTM teams to supportcustomer launches, pilots, and rollouts

Insights, Metrics & Feedback Loops

Define and trackproduct ops metrics: adoption, usage, configuration success, rollout health

Build tightfeedback loopsfrom customers, implementation teams, and support

Surface insights and operational gaps to Product Leadership

Process & Scale

Standardize product workflows: intake, prioritization, grooming, dependency tracking

Improve signal-to-noise across product communications and artifacts

Identify friction points and proactively fixprocess debt

What You'll Work Closely With

Product Managers execution support, prioritization clarity, release confidence

Engineering dependency management, release planning, risk mitigation

Customer Success & Implementation rollout readiness, adoption blockers

Sales & Marketing enablement, launch coordination, feedback

What We're Looking For

Experience

48 years of experience inProduct Ops, Program Management, Platform Ops, or Tech Ops

Strong hands-on expertise inJira and Excel(advanced proficiency expected)

Experience working in aplatform or infrastructure-led product(APIs, data platforms, AI platforms, SaaS platforms)

Proven track record ofshipping complex products at scale

Skills

Strongoperational thinkingwith high attention to detail

Excellent cross-functional communication and stakeholder management

Comfortable with ambiguity; can create order where none exists

Data-driven mindset with strong analytical and reporting skills

Nice to Have

Experience inAI, data platforms, developer tools, or enterprise SaaS

Familiarity with tools like Jira, Confluence, Notion, Productboard, LaunchDarkly, etc.

Exposure to customer onboarding, implementations, or enterprise rollouts

What Success Looks Like

Platform releases go outon time, with clarity, and minimal friction

Internal teams are well-enabled and confident selling and supporting the platform

Product leaders haveclear visibilityinto execution health and adoption

The platform scales without chaos as customers, features, and teams grow

Why This Role Matters

This role is theforce multiplierfor the platform team. When Product Ops is done right,

PMs focus on strategy

Engineers focus on building

Customers experience consistency and confidence