Senior Product Manager

Teeoff Technologies

Job Description: Tech Support Engineer

Department: Technology / Operations

Experience: 45 Years

Employment Type: Full-Time

Location: Gurgaon, Haryana, India

Work Mode: Work from Office

Reporting To: Engineering Manager / Head of Ops

TeeOff Technologies builds CPaaS and AI-powered communication products. Our platform handles millions of voice calls, IVR interactions, and automated workflows daily. We need someone who keeps it all running, makes it better, and automates the pain away.

This isn't traditional reset the password tech support. You're the bridge between engineering and operations. You automate everything that shouldn't be manual, analyze data to find what's broken before it breaks, manage deployments through Jenkins, and troubleshoot SIP/RTP call infrastructure when calls don't connect or sound like garbage. If you've worked in telecom/VoIP ops and can write a Python script in your sleep we want to talk.

• Write automation scripts (Python, Bash) log processing, health checks, report generation, alert management, self-healing systems
• Analyze CDRs, system logs, and platform metrics find trends, catch anomalies, build dashboards that matter
• Manage Jenkins pipelines production deployments, rollbacks, environment configs, release management
• Troubleshoot SIP/RTP issues registration failures, call quality problems, codec mismatches, NAT traversal, RTP stream analysis (Wireshark, sngrep, Homer)
• Provide L2/L3 production support incident response, root cause analysis, and actually fixing the root cause (not just restarting services)
• Set up monitoring Prometheus, Grafana, ELK, CloudWatch with alerts that are useful, not noisy
• Document everything runbooks, escalation procedures, knowledge base so the team doesn't depend on tribal knowledge

• 45 years in tech support, DevOps, or operations engineering real production experience
• Scripting: Python + Bash you automate first, do manually never. Cron jobs, data pipelines, operational tooling
• Data Analysis: SQL, log parsing, data aggregation. Comfortable with pandas, Metabase, Grafana, or advanced spreadsheets
• Jenkins & CI/CD: Jenkinsfile, pipelines, plugins, deployment strategies (blue-green, canary, rolling). You've managed real deployments
• SIP/RTP: You understand INVITE/BYE/REGISTER flows, RTP/SRTP media, codec negotiation (G.711, G.729, Opus), call routing, IVR systems. Experience with Asterisk or FreeSWITCH is a big plus
• Linux: Strong sysadmin skills systemd, networking, firewall, disk management, performance troubleshooting (CentOS/Ubuntu)
• Monitoring: Prometheus, Grafana, ELK, Nagios, or CloudWatch you've built dashboards and set up meaningful alerts

• Docker + Kubernetes containerized deployments, pod management, scaling
• Infrastructure as Code Ansible, Terraform for reproducible environments
• AI/ML ops model deployment, inference pipeline management, GPU orchestration
• WebRTC and real-time streaming infrastructure
• Homer SIP Capture VoIP-specific monitoring and troubleshooting at scale
• AWS services EC2, S3, RDS, SQS, CloudWatch, Lambda for operational automation
• Observability platforms OpenTelemetry, Datadog, New Relic for end-to-end tracing

You hate doing the same thing twice if it can be automated, you automate it. You have a positive, problem-solving attitude when things break at 2 AM, you don't panic, you diagnose. You're dedicated production reliability is personal to you. You want to grow beyond just support into DevOps, SRE, platform engineering and we'll give you that runway. You want to build systems that work, not just patch things that don't.

• Competitive salary
• Work on a platform processing millions of voice interactions real-world scale problems
• Learn VoIP, cloud infra, AI deployment, automation something new every single week
• Collaborative environment where ops and engineering work together, not against each other
• Clear growth path from support into DevOps/SRE/Platform Engineering
• Flexible hybrid setup

Teeoff Technologies | Careers

Let's build something great together.