Job description
We re seeking a Senior Product Manager to drive the vision, strategy, and execution of AI-first, collaboration-first, and platform-centric innovations in Service Cloud. This role is critical to building enterprise-grade service management solutions that empower customers, developers, and partners at scale.
You will be responsible for owning the roadmap, defining key capabilities, and ensuring scalability, security, and performance . Working cross-functionally with engineering, UX, sales, and marketing, you will align product development with market trends and customer needs , ensuring our solutions remain cutting-edge and business-impactful.
What You ll Do
- Define and own the product vision and strategy , ensuring alignment with business goals and customer needs.
- Develop and maintain a comprehensive roadmap, balancing customer requirements, market opportunities, and technical feasibility.
- Collaborate with engineering and UX teams to build scalable, intuitive, and high-impact solutions.
- Engage directly with customers, partners, and stakeholders to deeply understand pain points and translate them into actionable product requirements.
- Drive prioritization and trade-offs across user experience, performance, and technical feasibility.
- Leverage data-driven insights to iterate and improve product offerings continuously.
- Partner with sales, marketing, and enablement teams to ensure successful product launches and adoption.
- Stay ahead of industry trends in AI, collaboration, automation, and enterprise service management to drive innovation.
- Serve as the voice of the customer , gathering and analyzing feedback from users, developers, and stakeholders to inform product decisions.
- Identify and address key customer pain points ensuring the product delivers measurable value.
- Work closely with marketing teams to define go-to-market strategies , positioning, and messaging for the product capabilities.
- Regularly present product updates, strategies, and results to executive leadership , ensuring alignment with organizational goals.
What We re Looking For
- 10+ years of total experience and 7+ years of product management experience in software or technology-focused companies, preferably in enterprise SaaS.
- Experience collaborating cross-functionally with engineering, UX, marketing, and sales teams.
- Passion for solving complex problems with elegant, scalable solutions .
- Data-driven decision-making approach with strong analytical skills.
- Excellent communication and stakeholder management skills .
- Experience in Agile product development, managing backlogs, sprints, and feature releases .
- Proven ability to develop and execute a comprehensive product strategy and roadmap that aligns with customer needs and market opportunities.
- Proven track record of delivering products that drive measurable business impact, including customer adoption, revenue growth, or market share expansion .
- Proven ability to navigate stakeholder alignment and communicate effectively with C-suite executives and external partners .
- Ability to thrive in a fast-paced, innovative environment, with a focus on delivering results.
- Prior experience in Service Management, Enterprise IT, or AI-driven platforms is a plus but not required.
