Role & Responsibilities
Key Responsibilities-
- Product Strategy & Growth Ownership:
- Define strategic roadmap themes aligned to revenue growth and market opportunity
- Own product success as a business outcome—adoption, expansion, and monetisation
- Identify new product and revenue opportunities across the retail ecosystem
- Drive product-led growth and expansion strategies
- Market & Competitive Intelligence:
- Build deep understanding of retail SaaS landscape across ERP, POS, OMS, and commerce
- Conduct structured market research and segmentation
- Identify whitespace opportunities and defensible product positions
- Track global trends in AI, automation, and retail digitisation
- Customer &; Problem Discovery:
- Lead customer discovery with enterprise and mid-market retailers
- Translate customer pain points into scalable product opportunities
- Balance enterprise requirements with SaaS scalability and product vision
- Act as the voice of the market within the product organization
- Go-To-Market & Monetisation Strategy:
- Define product positioning, messaging, and value proposition
- Contribute to pricing and packaging strategy
- Partner with sales on enterprise deals and product narratives
- Enable product launches with marketing and GTM teams
- AI-Driven Product Innovation:
- Identify opportunities to embed AI across retail workflows
- Define AI-native experiences such as copilots, automation, and predictive insights
- Partner with data and engineering teams to shape AI roadmap
- Move beyond dashboards to decisioning and automation systems
- Product Direction & Cross-Functional Alignment:
- Define clear product direction and strategic artifacts (MRDs, roadmap themes)
- Work with inbound PMs to translate strategy into execution
- Align engineering, design, and business teams on priorities and trade-offs
- Ensure long-term product architecture is not compromised for short-term gains
Ideal Candidate
- Strong Senior Product Manager profile (Retail-Tech / ERP)
- Mandatory (Experience 1) – Must have 6+ years of experience in Product Management, preferably in Retail / ERP platforms serving enterprise or mid-market customers.
- Mandatory (Experience 2) – Must have strong hands-on experience in Retail ERP domain, with exposure to modules such as Inventory Management, Merchandising, Supply Chain, POS, Order Management, Retail Operations, or Omnichannel Retail systems.
- Mandatory (Experience 3) – Must have proven experience driving product strategy and business outcomes, including measurable impact on product adoption, revenue growth, customer expansion, monetisation, retention, or customer experience improvements.
- Mandatory (Experience 4) – Must demonstrate end-to-end product ownership including customer discovery, market research, PRD/MRD creation, roadmap definition, prioritisation, GTM alignment, launch strategy and post-launch performance tracking.
- Mandatory (Experience 5) – Must have strong exposure to market-facing/outbound product management, including customer interactions, sales partnership, pricing discussions, product positioning and growth initiatives.
- Mandatory (Experience 6) – Must possess strong understanding of Retail SaaS ecosystem and ERP products, with ability to identify product opportunities and convert customer problems into scalable product solutions.
- Mandatory (Stability) – Candidate should have worked a minimum of 1.5–2 years in each organisation.
- Mandatory (Company) – Candidates should be from Retail ERP / Retail SaaS / POS / Enterprise Retail Technology Product companies only.
Skills: customer,retail,saas,automation,strategy,revenue,pos,enterprise
