Senior Product Manager, Platform & Integrations
Job Description
Product Strategy & Leadership:
- Define and champion a clear, multi-year product vision and strategy for the platform and integrations, aligned with overall business objectives
- Mentor and develop at least one direct report, fostering a culture of excellence and growth within the product team
- Conduct thorough market, customer, and competitive analysis to identify new integration opportunities and unmet needs
- Develop and manage a product roadmap that balances foundational infrastructure projects, new integration development, and long-term strategic goals
- Effectively present product strategy, insights, and recommendations to the executive leadership team and other key stakeholders
- Demonstrate expert technical acumen by translating complex API specs and technical documentation into detailed user stories, functional requirements, and business solutions
- Oversee the entire product development lifecycle for all integrations, from initial discovery and technical design to launch and iteration
- Collaborate closely with engineering to build scalable, reliable, and high-quality platform services and integrations
- Proactively identify and resolve potential issues, risks, and dependencies across multiple internal and external systems to ensure seamless integration
- Own the relationship with external integration partners, ensuring smooth implementation and interoperability
- Define and track key performance indicators (KPIs) for platform health, integration performance, and product success
- Use data-driven insights to optimize the product, prioritize features, and make sound investment decisions
- Act as the subject matter expert and primary advocate for the platform and its critical role within the organization. Build strong, collaborative relationships with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful launches
- Bachelor's Degree in a related field is preferred
- 8+ years of experience in software product management, with a significant portion in a technical or platform-focused role
- Strong consideration will be given to candidates with experience in restaurant SaaS
- Proven track record of launching and managing successful, complex technical products, such as platforms, APIs, or large-scale integrations
- Demonstrated ability and commitment to leveraging AI tools to perform job duties; this is a requirement for every team member at the company
- Demonstrated experience managing and mentoring product managers
- Expert-level technical acumen with a deep understanding of APIs, system integration patterns, and platform architecture
- Experience working in an agile environment
- Excellent analytical skills with a proven ability to derive insights from both quantitative and qualitative data
- Exceptional collaboration, communication, and cross-functional partnership skills
- Strong business and financial acumen
- Strong presentation skills with executive presence
- Flexibility to work during US hours at least till 5 pm ET is essential for this role
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Key Skills
About Company
Skills:
GenAI, AI tools, Fulfillment, Decision Support, Product Management, Intelligent Automation, Shipping, Workflow Automation, Warehouse Management, Outbound Order Processing, Inventory
Skills:
Cloud Architecture, Cloud, Apis, Omnichannel retail, AI tools, Pos, Mobile POS, Sync models, Offline
Skills:
Product Delivery, Web Technologies, Fulfillment Booking Capabilities, Cross-Functional Collaboration, Browser Experience Ownership, API Integrations, Data Intent Analytics, Lead Generation Funnel Optimization, performance metrics
Skills:
Software Development, generative AI tools, Technical Presentations, LLM interfaces, product management
Skills:
Lean frameworks, Managing product backlogs using tools such as Jira or Azure DevOps, Developing and executing product roadmaps and strategic vision, Enterprise software development lifecycle and architecture, SaaS product management in large-scale environments, Customer journey mapping and UX design principles, Market research and competitive analysis using industry-standard methods, Change management practices in enterprise settings, User story mapping and requirements gathering, Agile and Scrum methodologies for product development, Business process modeling at program and enterprise levels, Data analytics platforms for product insights, Designing product blueprints and translating business requirements into technical specifications, Metrics-driven product performance monitoring and optimization, API design and integration strategies