Senior Product Manager

About Us:

Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We've developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot —that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard Medical School to communicate dynamically and build lasting relationships with their clients.

We're not just a startup—we're a globally recognised company with a proven track record of success. Our work has earned us a spot on Forbes America's Best Startup Employers list for three years in a row, and we're rated as the Most Recommended Software by leading industry analysts like Capterra and Trustradius. We're also proud to be ranked among the Top 50 Software Companies by G2, a leading tech marketplace. Our products are trusted by top companies across a wide range of industries, including healthcare, finance, fashion, and technology, a testament to the real-world impact you'll have with us.

Role overview:

As a Product Manager at Paperflite, you'll drive the development and evolution of our product, working closely with cross-functional teams to deliver impactful features. Your role will involve translating business and customer needs into product strategies, ensuring a smooth product development process, and enhancing user engagement and product adoption. You'll play a key role in building features that keep Paperflite at the forefront of the B2B SaaS landscape.

Here's what you'll be doing:

• Manage and maintain product backlogs, ensuring features are well-defined and aligned with business goals.
• Break down product features into actionable user stories and manage sprint planning, retrospectives, and daily stand-ups with engineering teams.
• Monitor feature adoption, gather feedback, and iterate on product improvements to maximise customer satisfaction and business impact.
• Conduct competitor analysis to ensure our product stays ahead in the industry and continues to meet market demands.
• Work with UX/UI teams to design prototypes and ensure the product is intuitive and user-friendly.
• Conduct user interviews, surveys, and usability testing to validate product hypotheses and gather customer insights.
• Track product performance metrics using tools like Mixpanel, Amplitude, or FullStory, and optimise features based on data-driven insights.
• Scope and prioritise product initiatives based on business needs, customer feedback, and market opportunities.
• Foster close collaboration between engineering, QA, Design and customer success teams to ensure smooth product launches.
• Translate business requirements into clear technical specifications and communicate effectively with developers.
• Maintain a basic understanding of the software development lifecycle, APIs, and system architecture to facilitate productive cross-functional partnerships.
• Collaborate with data science teams to identify AI application opportunities within product features.
• Understand basic AI concepts, evaluate feasibility of AI implementations, and communicate technical requirements to stakeholders.
• Stay informed on AI trends to support product enhancement decisions and user experience improvements.

What you'll need to join the team:

• 6-10 years of experience in software product management, with at least 2+ years in the B2B SaaS space.
• Proven experience in managing scrum teams and delivering high-quality features on time.
• Strong analytical skills, with experience using product analytics tools to track user behaviour and product performance.
• Familiarity with sales and marketing tools, including CRM systems, email automation, and content management platforms.
• An understanding of the sales and marketing lifecycle, with the ability to align product features to customer workflows.
• Strong technical acumen and the ability to work closely with engineering and data science teams.
• AI fluency—especially around evaluating opportunities for product enhancement through AI capabilities.
• Excellent communication skills and the ability to collaborate effectively with diverse teams.
• A passion for delivering value to customers and a demonstrated ability to build strong customer relationships.
• Led or mentored junior PMs while driving rapid product iterations and measurable outcomes.

The Paperflite Difference:

• Work and learn from a talented team that is building an industry-first solution.
• No rigid hierarchy, with a friendly environment that fosters creativity and innovation.
• A fully stocked delicious pantry with snacks, drinks and treats for you to enjoy.
• Sweat it out, sans cost with our fitness program that lets you choose any fitness centre of your choice.
• A fully covered medical insurance plan that will never make you grow sick of hospital bills.
• If you're a furball fanatic, then you're in luck: we've got four dogs and a cat who will shower you with love and lick you to infinite glory.
• We are an equal-opportunity employer and value diversity at our company.