Senior Product Manager

Senior Product Manager, Platform & Integrations

As the Senior Product Manager for Platform & Integrations, you will own the vision, strategy, and execution of our entire integrations ecosystem. This is a highly technical, strategic role responsible for owning all aspects of our platform integrations, including Point-of-Sale (POS) systems, third-party ordering platforms, loyalty systems (TPLS), and payment solutions.. You will lead a team of product managers and translate complex API specifications into elegant, scalable business solutions that fuel our growth and serve as the foundation of our product offering.

Essential Job Functions:

• Product Strategy & Leadership:

▪ Define and champion a clear, multi-year product vision and strategy for the platform and integrations, aligned with overall business objectives.

▪ Mentor and develop at least one direct report, fostering a culture of excellence and growth within the product team.

▪ Conduct thorough market, customer, and competitive analysis to identify new integration opportunities and unmet needs.

▪ Develop and manage a product roadmap that balances foundational infrastructure projects, new integration development, and long-term strategic goals.

▪ Effectively present product strategy, insights, and recommendations to the executive leadership team and other key stakeholders.

• Technical Execution & Integrations:

▪ Demonstrate expert technical acumen by translating complex API specs and technical documentation into detailed user stories, functional requirements, and business solutions.

▪ Oversee the entire product development lifecycle for all integrations, from initial discovery and technical design to launch and iteration.

▪ Collaborate closely with engineering to build scalable, reliable, and high-quality platform services and integrations.

▪ Proactively identify and resolve potential issues, risks, and dependencies across multiple internal and external systems to ensure seamless integration.

▪ Own the relationship with external integration partners, ensuring smooth implementation and interoperability.

• Communication & Collaboration:

▪ Clearly communicate product vision, strategy, and roadmap to stakeholders across the organization.

▪ Build strong relationships with cross-functional teams, including engineering, design, marketing, and sales.

▪ Act as a subject matter expert and advocate for the customer within the organization.

▪ Effectively present product updates, insights, and recommendations to leadership and stakeholders

• Data-Driven Optimization & Communication:

▪ Define and track key performance indicators (KPIs) for platform health, integration performance, and product success.

▪ Use data-driven insights to optimize the product, prioritize features, and make sound investment decisions.

▪ Act as the subject matter expert and primary advocate for the platform and its critical role within the organization.

▪ Build strong, collaborative relationships with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful launches.

Requirements:

• Bachelor's Degree in a related field is preferred.

• 8+ years of experience in software product management, with a significant portion in a technical or platform-focused role.

• Strong consideration will be given to candidates with experience in restaurant SaaS

• Proven track record of launching and managing successful, complex technical products, such as platforms, APIs, or large-scale integrations.

• Demonstrated ability and commitment to leveraging AI tools to perform job duties; this is a requirement for every team member at the company.

• Demonstrated experience managing and mentoring product managers.

• Expert-level technical acumen with a deep understanding of APIs, system integration patterns, and platform architecture.

• Experience working in an agile environment.

• Excellent analytical skills with a proven ability to derive insights from both quantitative and qualitative data.

• Exceptional collaboration, communication, and cross-functional partnership skills.

• Strong business and financial acumen.

• Strong presentation skills with executive presence.

• Flexibility to work during US hours at least till 5 pm ET is essential for this role.