Senior Product Manager

Position description: LeadSquared is looking for a Product Manager with 4+ years of experience in fintech or digital lending, with a strong focus on collections and recovery workflows. The role owns and drives the product roadmap for collections capabilities, helping financial institutions optimize recovery rates, streamline operations, and enhance borrower engagement. The ideal candidate brings a strong understanding of the collections lifecycle, delinquency management, and recovery strategies, along with the ability to work closely with engineering teams to deliver scalable and data-driven solutions.

Primary Responsibilities:

• Define and drive the product vision, roadmap, and execution for collections and recovery solutions
• Own end-to-end collections lifecycle capabilities including delinquency management, DPD segmentation, recovery workflows, and payment tracking
• Work closely with stakeholders to design and optimize collections strategies, automation workflows, and customer communication journeys
• Collaborate with engineering teams to deliver scalable features using Agile methodologies, ensuring timely and high-quality releases
• Build and enhance rule engines, prioritization logic, and automated decisioning systems for collections efficiency
• Design omnichannel engagement strategies (calls, SMS, email, field collections) to improve recovery outcomes
• Partner with risk, operations, compliance, and analytics teams to align product features with business and regulatory requirements
• Own backlog grooming, sprint planning, and release cycles to ensure consistent product delivery
• Define and track KPIs such as collection efficiency, recovery rates, roll rates, and customer engagement metrics
• Leverage data insights to continuously improve product performance and user experience
• Work closely with customers to gather feedback and translate it into actionable product enhancements