About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes $2 billion in GMV, and continues to strengthen its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13M growth round in June 2025 (total funding: $68M) GoKwik is scaling rapidly across India, the UK, Europe, and the US.
Why This Role Matters
Identity is the foundation of conversion and retention in digital commerce. KwikPass sits at the center of this flywheel.
As Senior Product Manager, you will scale the identity graph across merchants, improve identification rates and returning user CVR, build engagement infrastructure that powers personalization, and enable monetizable audience cohorts for brands. This is a high-impact charter with direct influence on GMV, merchant success, and platform revenue.
What You'll Own
- Product Vision & Strategy
Define and evolve the roadmap for KwikPass across web, app, and partner ecosystems. Build the long-term vision for identity resolution, cross-merchant login, and engagement infrastructure.
- Scalable Identity Systems
Own seamless login experiences (OTP, SSO, token management), strengthen identity graph accuracy and real-time resolution, and improve SDK integrations across platforms.
Drive improvements in identification rate and returning user CVR. Enable segmentation and cohort-based targeting, and support ad-ready and performance-ready monetization capabilities.
- Experimentation & Analytics
Define and track KPIs including ID rate, login success rate, retention uplift, and engagement CTR. Run structured experiments to optimize conversion and personalization, using data to iterate quickly and effectively.
- Cross-Functional Leadership
Partner with engineering, design, data, GTM, and merchant success teams to drive merchant adoption and feature rollouts. Support go-to-market enablement and integration strategy.
Who You Are
- You bring 57 years of product management experience, preferably in growth, identity, or eCommerce systems.
- You have strong technical depth across APIs, cookies, SSO, authentication flows, and SDKs, paired with a data-driven mindset and hands-on experience in experimentation and cohort analytics.
- You've built and scaled 01 or 1N products with measurable revenue impact, and you're comfortable operating in ambiguity with high ownership.
- Exposure to AI-led personalization, recommendation systems, or risk engines is a plus.
Why GoKwik
At GoKwik, you'll build core infrastructure that defines how modern commerce identifies and converts users - with high ownership, strong execution velocity, and meaningful business visibility. The impact is tangible: products used by thousands of merchants and millions of shoppers globally.
If you're excited about building the identity backbone of eCommerce at scale, this role is for you.
