Senior Product Manager

About the Role

We are seeking a highly skilled Senior Product Manager, Comet to lead the strategy,

development, and delivery of Comet, Innovaccer's AI-powered patient access and contact

center platform. Comet is a live product serving multiple provider group and enterprise health

systems customers, managing intelligent scheduling, referral management, and inbound /

outbound patient engagement across voice AI, EHR integrations, and contact center workflows.

This role combines strong technical product leadership, healthcare domain understanding, and

hands-on experience with modern AI systems to build scalable, reliable, and production-grade

capabilities.

You will own the end-to-end product lifecycle for Comet's AI-driven platform - spanning voice AI

and telephony workflows, LLM-powered scheduling and intent extraction, referral management,

EHR integrations, and AI evaluation frameworks - working closely with engineering, data

science, customer success, and customer-facing teams. This is a high-visibility role at the center

of Innovaccer's $100M contact center growth thesis, with direct impact on account retention and

platform capability development.

Key Responsibilities

Product Strategy & Delivery

Define and own the product vision, strategy, and roadmap for Comet. Identify opportunities to

apply AI across patient access workflows by assessing customer needs, market trends, and

regulatory realities.

• Translate complex requirements into clear, prioritized product roadmaps and execution

plans.

• Lead end-to-end feature delivery: PRDs, user stories, acceptance criteria, release

planning, and iteration.

• Own backlog grooming and sprint prioritization in partnership with Engineering and

Design.

• Drive high-quality UX for AI-assisted workflows, balancing automation with patient safety,

operator control, and clinical accuracy.

AI Voice & Contact Center

Own end-to-end product development for the Comet AI voice agent, including call routing, IVR

configuration, conversation design, patient intent handling, and agent handoff workflows.

• Define and track AI output quality metrics - misrouted calls, scheduling errors, handoff

accuracy - and drive improvement through structured evaluation frameworks.

• Partner with engineering and data science to productize LLM-powered reasoning,

slot-filling, human-in-the-loop controls, and AI observability for high-risk healthcare

workflows.

EHR Integration & Referral Management

• Own product specifications for Epic, Athena, and other EHR scheduling and referral

integration touchpoints.

• Define workflow logic for scheduling, prior auth, fax triage, duplicate detection, and

referral status tracking.

• Ensure Comet workflows are operationally accurate, auditable, and compliant within

enterprise health system environments.

Customer Delivery & CS Partnership

• Serve as primary product owner across live provider groups and enterprise health

system customers, partnering directly with customer success and implementation teams.

• Translate customer escalations and live account issues into prioritized engineering work

with clear owners and timelines.

• Represent the product in customer calls, onsite sessions, QBRs, and deal-cycle

discovery as needed.

What We're Looking For

Required

• 5+ years of PM experience, including 2+ years owning a complex, enterprise-grade

product in production.

• Prior experience in contact center technology, CCaaS platforms, or conversational AI -

an understanding of IVR routing, telephony constraints, and production-grade voice

workflows.

• Hands-on fluency with LLM-powered product development: spec NLP tasks, define

output quality standards, and partner with engineers on evaluation frameworks and AI

observability.

• Demonstrated ability to manage live account issues and product delivery simultaneously.

• Cross-functional delivery ownership across engineering, data, CS, and executive

stakeholders.

• Comfort with ambiguity and fast-moving environments; strong written communication

across PRDs, escalations, and executive briefings.

Preferred

• Healthcare technology experience - EHR workflows, scheduling logic, referral

management, or prior auth. Not a hard requirement; strong CCaaS or AI voice

candidates with genuine healthcare curiosity are encouraged to apply.

• Hands-on experience with Epic scheduling APIs, Athena integration, or major EHR

touchpoints.

• Background in AI platform or evaluation work - ML output scoring, hybrid systems

combining deterministic rules, ML models, and LLMs, and AI reliability in regulated

environments.

We offer competitive benefits to set you up for success in and outside of work.

Here's What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.

• Parental Leave: Experience one of the industry's best parental leave policies to spend

time with your new addition.

• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic

career, or just take a break We've got you covered.

• Health Insurance: We offer health benefits and insurance to you and your family for

medically related expenses related to illness, disease, or injury.

• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're

away from home. Bring your furry friends to the office. *Noida office only

• Creche Facility for children*: A convenient and reliable creche facility that puts your

child's well-being first. *India offices

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our

work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out

our tasks and collaborate effectively within our team.

Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to

fostering an inclusive and diverse workplace where all employees, regardless of race, color,

religion, gender, gender identity or expression, sexual orientation, national origin, genetics,

disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies

for securing employment with us. We do not guarantee job spots or engage in any financial

transactions related to employment. If you encounter any posts or requests asking for payment

or personal information, we strongly advise you to report them immediately to our HR

department at [Confidential Information]. Additionally, please exercise caution and verify the

authenticity of any requests before disclosing personal and confidential information, including

bank account details.

About Innovaccer

Innovaccer Inc. is the data platform that accelerates innovation. The Innovaccer platform unifies

patient data across systems and care settings, and empowers healthcare organizations with

scalable, modern applications that improve clinical, financial, operational, and experiential

outcomes. Innovaccer's EHR-agnostic solutions have been deployed across more than 1,600

hospitals and clinics in the US, enabling care delivery transformation for more than 96,000

clinicians, and helping providers work collaboratively with payers and life sciences companies.

Innovaccer has helped its customers unify health records for more than 54 million people and

generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is the #1 rated

Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health

technology platform by Black Book. For more information, please visit innovaccer.com.

Check us out on YouTube, Glassdoor, LinkedIn, and innovaccer.com.