Job Summary:
- We are looking for a highly motivated and experienced professional to manage and enhance our Group Loan (GL) products, drive business process improvements, and support strategic initiatives across the Group Loan business.
- The role requires close collaboration with cross-functional teams to improve operational efficiency, strengthen portfolio performance, and drive digital transformation initiatives.
Key Responsibilities:
- Manage and enhance existing Group Loan (GL) products and identify opportunities to improve business and operational processes.
- Drive business process re-engineering initiatives to improve customer experience and operational efficiency.
- Work closely with Operational Risk, Compliance, Legal, and Audit teams to ensure regulatory compliance across Group Loan products.
- Collaborate with Credit and Collections teams to maintain a healthy Group Loan portfolio.
- Design and implement Variable Pay and Rewards & Recognition (R&R) programs to improve business and collection performance.
- Publish regular business performance reports, MIS, and competitor analysis.
- Ensure timely delivery of daily, weekly, and monthly MIS to business stakeholders.
- Prepare presentations, progress reports, and management updates for senior leadership.
- Monitor business performance, staff productivity, and portfolio health.
- Support business teams by providing eligibility lists, business MIS, and operational insights.
- Monitor and enhance digital platforms and lending processes to improve efficiency and user experience.
- Expand pre-approved loan sourcing initiatives and provide implementation support.
- Lead digital transformation initiatives, including e-sign journeys, mobile-based loan sourcing, loan-on-phone, and contactless lending processes.
- Design and implement new products and process improvements based on customer and field feedback.
- Drive initiatives to improve collection efficiency across branches.
- Conduct branch and customer visits to understand field requirements and recommend process enhancements.
Preferred Qualifications:
- Master's Degree / MBA or equivalent
Experience :
- 5-9 Yrs. Relevant experience in product management, Microbanking, credit, business or portfolio management.
- Strong knowledge of lending operations, product management, portfolio monitoring, and process improvement.
- Excellent analytical, MIS, presentation, and stakeholder management skills.
- Proficiency in Microsoft Excel and PowerPoint.
Please note: Immediate joiners are preferred
