Job Requirements
About the Role
The Senior Product Manager – Digital Lending (Consumer Loans) will be responsible for scaling the bank's digital lending business within the retail banking segment. This role focuses on developing compelling value propositions to expand products, channels, customer segments, and geographies. The incumbent will drive cost-efficient and technology-enabled solutions to meet customer banking needs, while fostering strategic partnerships and building robust systems, processes, and teams. Collaboration with cross-functional teams including Retail Assets, Business Analytics, Digital Marketing & Transformation, Policy, Operations, Collections, and Technology will be key to success.
Key Responsibilities
Primary Responsibilities
- Lead the Digital Lending – Consumer Loans business to drive volume growth and profitability.
- Guide product distribution to achieve scale as per defined targets.
- Own the loan business P&L and ensure cost-effective operations.
- Collaborate with Technology and Digital teams to implement process improvements and innovations for a seamless online customer experience.
- Build and nurture strategic partnerships with brands and channel/product partners to enhance portfolio penetration.
- Monitor portfolio performance and quality, providing actionable insights to Product and Sales teams.
- Work with Business Analytics to identify growth opportunities and prepare for market dynamics.
- Standardize processes to ensure smooth functioning of the Digital Lending business.
Secondary Responsibilities
- Enhance the online partner journey and customer experience to differentiate the bank from competitors.
- Assess feasibility of new initiatives across offerings, channels, and processes, and ensure effective implementation.
- Collaborate with internal departments to deliver best-in-class products and services.
What We Are Looking For
Education
- Graduate/Postgraduate degree in Business Administration, Finance, Economics, or a related field.
Experience
- Proven experience in digital lending, consumer loans, or retail banking.
- Demonstrated success in managing P&L and scaling digital products.
- Experience in strategic partnerships and cross-functional collaboration.
Skills and Attributes
- Strong leadership and team-building capabilities.
- Customer-centric mindset with a focus on innovation and compliance.
- Ability to drive digital enablement and automation.
- Excellent analytical, strategic thinking, and problem-solving skills.
- Effective communication and stakeholder management.
- Ability to attract and retain top talent aligned with growth objectives.
