Senior Product Manager

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Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you..

Role Overview

We are looking for a Senior Product Manager to join the Goldcast product team within Cvent. This team owns the experience event hosts, speakers, and attendees rely on to produce, present, and engage in virtual events, helping our customers meet their goals of generating pipeline and revenue, increasing strategic event participation, and more.

The role calls for sound judgment, critical thinking, effective communication and decision-making, and fluency with AI-native ways of working. You will partner closely with engineering, design, video and production specialists, and customer-facing teams to move ideas from insight to shipped outcome, and you will collaborate with industry-leading marketers and event professionals to solve their real production, engagement, strategy, and pipeline generation challenges. We value a collaborative environment, and we're looking for someone who can effectively drive decisions with product stakeholders from across the company

What You Will Be Doing

• Collaborating with engineers, designers, video production specialists, and customer success to gather, analyze, and document requirements for the virtual event experience and related experiences across Goldcast
• Running continuous discovery, including customer interviews, opportunity mapping, internal stakeholder interviews, supported by rapid AI-assisted prototyping to understand user needs and drive strategic product roadmaps
• Analyzing usage and engagement data to identify opportunities across the event lifecycle, from pre-event setup through live production to post-event content repurposing and strategy setting
• Working directly with sprint teams to ensure product success, you will ensure quality and timely delivery by anticipating bottlenecks, managing project item and backlog prioritization, making trade-offs and balancing business needs versus technical constraints
• Partnering with Customer Success and Support to bring the voice of event hosts, producers, and marketers into roadmap decisions
• Defining the quality bar and evaluation criteria for all newly released features and enhancements, with specific focus on AI-powered features
• Using AI tools (Claude, Cowork, and similar) as part of your daily workflow to accelerate research synthesis, requirements drafting, competitive analysis, data summarization
• Acting as a subject matter expert for the virtual events function
• Producing internal training materials and release notes for new product features and modules
• Supporting integration and consistency efforts between Goldcast and the broader Cvent product suite
• Identifying technical challenges or anomalies and coordinating with engineering to drive resolution

What You Need for this Position:

• A minimum of 12 years of experience as a Product Manager, with 5+ years on SaaS products preferred
• Excellent written and verbal communication skills, with demonstrated ability to drive clarity and precision in product requirements
• Comfort working collaboratively with cross-functional, distributed teams across engineers, designers, video/production specialists, marketers, and customer-facing teams
• Experience shipping and iterating non-deterministic AI-enabled features, including literacy with prompt engineering and assessing quality through structured, repeatable evaluations. Experience building evaluation datasets, writing LLM-as-judge prompts, designing human-in-the-loop feedback loops, monitoring model drift in production, etc.
• Experience using rapid AI-assisted prototyping to understand user needs and drive strategic product roadmaps
• Fluency using AI tools daily as part of all core PM work for research, prototyping, writing, analysis, etc.
• Working knowledge of SQL or a self-serve analytics tool (e.g., Mixpanel, Sigma) to answer your own usage and engagement questions
• Familiarity with virtual, webinar, and hybrid event technology; understanding of live production concepts such as streaming, multi-speaker hosting, or video workflows is a strong plus
• A sense of urgency, ownership, and the drive to unblock yourself and get things done
• Direct experience in software development processes including requirements gathering, agile ceremonies, release management, and testing
• Experience contributing to or reviewing quality checks for AI-powered features is a plus
• Experience with video, streaming, or content/media platforms is a plus