Group Company: LeadSquared (MarketXpander Services Pvt. Ltd.) Designation: Product Manager / Senior Product Manager – Collections
Office Location: Bangalore
Position description: LeadSquared is looking for a Product Manager with 4+ years of experience in fintech or digital lending, with a strong focus on collections and recovery workflows. The role owns and drives the product roadmap for collections capabilities, helping financial institutions optimize recovery rates, streamline operations, and enhance borrower engagement. The ideal candidate brings a strong understanding of the collections lifecycle, delinquency management, and recovery strategies, along with the ability to work closely with engineering teams to deliver scalable and data-driven solutions.
Primary Responsibilities
- Define and drive the product vision, roadmap, and execution for collections and recovery solutions
- Own end-to-end collections lifecycle capabilities including delinquency management, DPD segmentation, recovery workflows, and payment tracking
- Work closely with stakeholders to design and optimize collections strategies, automation workflows, and customer communication journeys
- Collaborate with engineering teams to deliver scalable features using Agile methodologies, ensuring timely and high-quality releases
- Build and enhance rule engines, prioritization logic, and automated decisioning systems for collections efficiency
- Design omnichannel engagement strategies (calls, SMS, email, field collections) to improve recovery outcomes
- Partner with risk, operations, compliance, and analytics teams to align product features with business and regulatory requirements
- Own backlog grooming, sprint planning, and release cycles to ensure consistent product delivery
- Define and track KPIs such as collection efficiency, recovery rates, roll rates, and customer engagement metrics
- Leverage data insights to continuously improve product performance and user experience
- Work closely with customers to gather feedback and translate it into actionable product enhancements
Additional Responsibilities: Not specified in JD
Reporting Team
- Reporting Designation: Senior Director – Product Management
- Reporting Department: Product Management
Educational Qualifications Preferred
- Field specialization: Engineering/Technology or Business/Management background
Required Work Experience
- Industry: Fintech, Digital Lending, Financial Services SaaS
- Role: Product Management, with focus on Collections and Recovery Workflows
- Years of experience: 4+ years
Key Performance Indicators: Collection efficiency, recovery rates, roll rates, customer engagement metrics, on-time release/sprint delivery, backlog health
Required Competencies: Stakeholder management, cross-functional collaboration, problem-solving, product vision and strategic thinking, ownership and execution mindset.
Required Knowledge: Collections lifecycle, delinquency buckets/DPD segmentation, recovery strategies and collections operations, rule engines and decisioning systems, regulatory and compliance frameworks in lending (good to have), LOS/LMS platforms (good to have), AI/ML-driven collections strategies (good to have).
Required Skills: Product roadmap definition and execution, translating business requirements into user stories/workflows/features, Agile methodologies (backlog grooming, sprint planning, release management), analytical skills for defining and tracking KPIs, omnichannel engagement strategy design (calls, SMS, email, field collections), communication and stakeholder management
