Senior Product Manager

Position Summary:We are looking for aProduct Management Senior Managerto join the athenahealth Value-Based Care (VBC) Programs team inBangalore. At the cutting edge of the healthcare market's shift towards value based care, the Care Monitoring and Collaboration Zone works with an industry leading client base to deliver capabilities to enable patient-centric care, from Care Management to Quality Management to Care Pathways. This role in particular will focus on the capabilities built into our Electronic Health Record (EHR) to help organizations define Clinical Programs for guiding and measuring the treatment of patients.

We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to change healthcare for the better. You will have an understanding of the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. In this specific role you'll become a subject matter expert in Quality Management and Clinical Care Protocols. This position will work daily with a dedicated scrum team defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.

Responsibilities:

• Serve as Product Owner for scrum teams covering assigned product area
• Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
• Drive ongoing backlog allocations and prioritization of customer issues to solve within area of responsibility
• Partner with UX to research the problem space, identify the user needs, and conceptualize a solution
• Identify and frame user-centered problems effectively
• Define epics and user stories, clearly articulating business requirements and acceptance criteria for the problems we're trying to solve - including UX/CX/Support requirements
• Partner with UX in UI/UX design development and partner with Engineering in the development of the features
• Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement Requesting analyses to inform backlog
• Support fix and feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
• Partner with Product Management leaders to drive portfolio and product strategy
• Engage with Sales, CS, Product Knowledge, and other internal partner teams on customer issues, including understanding problems and impact and communicating product decisions and next steps

Typical Qualifications:

• Bachelor's Degree required; Degree in Business, Product or Computer Science preferred
• Understanding of healthcare / health IT environment preferred
• 12+ years of product management experience
• Agile experience or certification a plus
• Demonstrated ability to distill complex problems and design effective and scalable solutions
• Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities
• Experience working with stakeholders in a business environment across global, cross-functional groups
• Excellent verbal and written communication skills