Senior Product Designer

About Narayana Health:

Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals in India and Overseas. Our mission is to deliver high-quality, affordable healthcare services to the broader population. Narayana Health Group is India's leading healthcare provider and one of the largest hospital groups in the country with a network of 21 hospitals, 5 heart centers, and 19 primary care facilities. The NH group treats over 2.6 Million patients every year from over 78 countries covering 30+ medical specialties.

Our Centers of Excellence help in treating Adult & Pediatric patients and we have one of the largest transplant centers in India. We have a strong presence across 17 locations in India, and an overseas hospital in the Cayman Islands, USA. Two of our hospitals have international accreditation from the Joint Commission International (JCI) and 19 hospitals have domestic accreditation from the National Accreditation Board for Hospitals (NABH).

For more details, please refer to our website at: https://www.narayanahealth.org

About Medha:

Medha is the Advanced Analytics & AI arm of Narayana Health, focused on transforming healthcare through data, intelligence, and thoughtfully designed digital products. Our mission is to simplify decisionmaking across hospitals, clinics, and care teams by bringing clarity, precision, and actionability to every layer of healthcare operations.

Our products power large health systems, influence missioncritical workflows, and support clinical and nonclinical teams in delivering safer, faster, and more coordinated care.

For more details, visit: https://www.medha.health

Why Join Medha

Shape the Next-Generation Intelligence Products: Medha is building a unified intelligence ecosystem for healthcare. As a designer, you'll influence products that drive decisions for clinicians, operations, business leaders, and frontline users.

Be an Early Builder: Our design team is new and growing. You'll play a foundational role in establishing the design culture, processes, and standards from the ground up.

Solve Real, High-Impact Problems: Every product you design directly supports patient outcomes, operational efficiency, and healthcare quality across some of the largest health systems.

User-Centric Discovery: You'll have opportunities to meet users across hospitals, understand real-world behaviours, and translate them into actionable product experiences.

Collaborative & Vision-Led Work: Work closely with product, engineering, and domain teams to deeply understand Medha's core value proposition and solve problems with clarity and intent.

Role Senior Product Designer

We are looking for an experienced and self-driven Senior Product Designer who can take end-to-end ownership of complex problems, bring a systems-thinking mindset, and translate Medha's product vision into intuitive, high-quality experiences. This role requires someone who thrives on understanding the why behind problems, works closely with cross-functional teams, and is excited to shape the design foundation for a fast-expanding product ecosystem.

Key Responsibilities:

Product Understanding & Solutioning:

• Develop a deep understanding of Medha's value proposition, intelligence architecture, and target user segments.
• Participate actively in problem-framing, solution co-design, and defining experience direction with PMs, domain experts, and engineering teams.
• Ask first-principle questions to ensure designs solve the right problem, not just the visible symptoms.

User Discovery & Field Engagement:

• Conduct contextual inquiries, shadowing, hospital visits, and direct user interviews to uncover needs and behaviours.
• Translate insights into workflows, interaction models, and clear experience principles.
• Champion user empathy and evidence-led design within the team.

Design Execution:

• Design clean, intuitive experiences for multi-platform products (Web, Mobile, Dashboards, Internal Tools).
• Create user journeys, wireframes, high-fidelity UI, prototypes, and design documentation with clarity and attention to detail.
• Iterate rapidly based on feedback, constraints, and new information.

Collaboration & Communication:

• Partner closely with product managers and engineers to refine requirements, align on feasibility, and ensure smooth implementation.
• Present design decisions with strong rationale; articulate trade-offs and constraints confidently.
• Drive a collaborative designengineeringproduct rhythm that accelerates learning and delivery.
• Mentor and guide junior designers, helping them develop strong design fundamentals, workflows, and craft.

Design Quality & Systems Thinking:

• Contribute to building Medha's emerging design systempatterns, components, interaction rules, and documentation.
• Ensure consistent experience across Medha product lines while allowing flexibility for diverse hospital workflows.
• Advocate for simplicity, clarity, and purposeful design thinking.

Candidate Requirements:

• 59 years of experience designing digital products.
• Experience working on enterprise, healthcare, analytics, or workflow-heavy products is a plus.
• A strong portfolio showcasing process, systems thinking, and end-to-end product problem solving.
• Ability to translate complex logic, data flows, and decision-making into simple user experiences.
• Comfortable working with early-stage teams where ambiguity is high, and structures evolve with your input.
• Strong skills in Figma; familiarity with tools like Adobe Suite is an advantage.
• Excellent collaboration, communication, and storytelling abilities.
• Keen eye for crafttypography, spacing, information hierarchy, micro-interactions.
• Willingness to travel to hospitals and user sites as needed.

Required Education

• B.Des or M.Des in Interaction Design, Product Design, Communication Design, Information Design, HCI, or equivalent.