Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Small and Mid-sized Business Payments team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Writes the requirements, epics, and user stories to support product development, in coordination with the Product Manager and engineering partners
- Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives
- Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation
- Work closely with Product Manager, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge and experience in the product development life cycle, including discovery, requirements definition, writing stories, and developing use cases and validation criteria
- Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management
- Self-starter with strong problem-solving skills, attention to detail, and ability to analyze complex business processes
- Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs)
- Proficient with JIRA, Microsoft Office tools, and Confluence
Preferred qualifications, capabilities, and skills
- Experience working in financial services, retail banking, or payments
