Senior Product Associate - Service Product Group

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery

• Considers and plans for upstream and downstream implications of new product features on the overall product experience

• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers

• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

• Writes the requirements, epics, and user stories to support product development

• Performs in depth analysis for fact finding on existing behavior of the system (including business logic and end-to-end data flow) and educating stakeholders to help ensure the build of comprehensive, robust requirements.

• Refining stories to a level of detail that will enable code to be written and tested without defects or requirements gaps write acceptance criteria and generate test scripts.

• Managing product backlog along with Product Owners - including having 2 sprints backlog refined and partnering with Scrum Master on sequencing.

Required qualifications, capabilities, and skills

• 4+ years of experience or equivalent expertise in product management or a relevant domain area

• Proficient knowledge of the product development life cycle

• Experience in product life cycle activities including discovery and requirements definition

• Developing knowledge of data analytics and data literacy

• Ability easily assimilate information and learn new applications and processes for example experience with API-based designs, micro services, web services

• Experience with agile product development and software delivery lifecycle Advanced knowledge of using tools like confluence and JIRA

• Effective communicator with excellent written communication skills related to business requirements or executive presentations

Preferred qualifications, capabilities, and skills

• Familiarity with the business services and offerings associated with Chase