Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Associate Program Manager in Payment Experiences and Services (PxS), you will contribute to the team by leveraging your expertise in program management and project management to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Manages end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Ensure clean, accurate data into systems of record (e.g. JIRA, Align, Book of Work)
- Work with Agility Office to scale best practices and standards within the portfolio
- Manage agile metrics for the team by leading team reviews, quarterly planning, ongoing reporting, and development of interpretive commentary to accompany metrics
- Maintain deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting
- Partner with the Agility Leads in driving continuous improvement to reduce waste, drive efficiencies, and improve the overall effectiveness of agile
- Manage intake requests after items have been vetted for the product and its prioritization, key dependencies and risks across the product delivery life cycle
- Communicate product portfolio's progress and escalate risks to all stakeholders through reporting such as Monthly Business Reviews and Product Backlog Refinement
Required qualifications, capabilities, and skills
- 6+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Proven success in collaborating with cross-functional teams, influencing stakeholders (e.g., heads of product, engineer leaders) and driving informed decisions
- Strong knowledge of engineering practices, and the product development lifecycle using Agile methodologies and metrics to shape and lead delivery
- Strong understanding of product delivery and a proven track record of implementing continuous improvement processes
- Must be able to concisely explain complex issues and possess a strong written and oral communication skills
- Bachelor's degree in a relevant field of study
Preferred qualifications, capabilities, and skills
- Experience with large program management and working with multiple teams
