Senior Product Associate

Job responsibilities

• Engage with customers and business users to gather feedback, understand their pain points, and ensure the product meets their needs.
• Co-develop and execute the product vision, strategy, and roadmap for the Cobrand cards in alignment with company goals and market demands.
• Work closely with cross-functional teamsin a matrix organization, including engineering, design, data, marketing, sales, and customer support, to deliver high-quality products and solutions to customers.
• Collaborate and jointly develop the requirements and use cases with external partner teams and act as primary subject matter expert for Chase teams on those requirements.
• Drive the product development lifecycle based on Cobrand product roadmap, from ideation to launch, ensuring timely delivery and adherence to quality standards.
• Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.
• Ensure the Card platform complies with regulatory requirements and industry standards for security and data protection.

• Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends.

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, or a equivalent engineering field.
• 7+ years of product management experience
• Passion for understanding customer needs and delivering exceptional user experiences.
• Exceptional communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders. Ability to influence and partner / collaborate to drive cross-functional teams without authority.
• Applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to stakeholders and technology teams through wireframes and mockups.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions. Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong understanding of APIs, Business process automation, payment processing, and card issuance technologies.Proven work experience on Digital web/mobile, API based applications on public cloud, Data analytics

• Proven ability to lead cross-functional teams and drive multiple projects simultaneously.
• Exposure in developing go-to-market strategies, including positioning, release planning and promotional plans, in collaboration with the marketing team
• Preferably in Banking, Financial Services, Fintech or payment processors .
• Prior work experience in API definitions and design with a good understanding of modern software stack and database knowledge a plus
• MBA or advanced MS degree is a plus