Senior Product Associate

Be at the heart of building the next generation of Digital Self-Service capabilities for Chase.

As a Senior Associate Product Manager on the Digital SSE team, you will help build the agentic platform that powers Chase's Digital Self-Service products for consumer banking customers. Serving as the foundation of the overall system, this platform provides the reusable components that enable teams to build, onboard, and scale agentic experiences with speed, quality, and consistency. You will partner with product owners, designers, engineering leads, and analytics experts to federate this build-out across the enterprise. A high-level understanding of LLMs, natural language understanding, and agentic AI concepts is beneficial.

Above all, you will bring strong delivery and execution skills - leading the work of multiple scrum teams, translating initiatives into epics and stories, and driving progress by removing impediments and coordinating dependencies across teams to deliver with quality and efficiency.

Job Responsibilities:

• Partner closely with Product Managers to create, prioritize, and execute the backlog for the agentic platform - translating initiatives into well-formed epics, stories, and process flows that define the roadmap and timelines, prioritized against the team's quarterly goals and capacity
• Independently manage large, complex delivery projects with an eye toward efficiency, process improvement, and adherence to business readiness and controls
• Analyze, track, and evaluate product metrics against time, cost, and quality targets across the product development life cycle
• Participate in and help drive daily scrum stand-ups and other agile ceremonies, answering questions and maintaining team momentum
• Actively identify and resolve impediments early - escalating when needed and partnering with Agility and PMO teams to manage dependencies across external teams
• Participate in discovery and requirements definition as needed to support product development
• Provide proactive visibility and clearly communicate delivery targets, commitments, and progress
• Create a climate in which people want to do their best - motivating and empowering others by inviting input and sharing ownership and visibility