Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What does success look like
As a Senior Product Analyst, you will be part of Sprinklr's fast-paced Product organization, helping build and scale core products used by global enterprise customers. You will work closely with Product Management, Engineering, Design, Customer Success, and Sales to translate market, customer, and data insights into
impactful product capabilities. This role blends market analysis, product discovery, data analysis, and execution, with ownership across the feature lifecycle - from problem definition to successful customer adoption.
What You'll Do
Product Discovery, Strategy & Data Analysis
- Own the end-to-end feature lifecycle: market research, problem definition, requirements, development, launch, and adoption.
- Analyze product usage, adoption metrics, and customer behavior to identify gaps, opportunities, and areas for optimization.
- Track feature adoption and effectiveness post-launch, and translate insights into roadmap improvements.
- Analyze market trends, customer needs, and competitive offerings to inform product strategy and prioritization.
- Clearly articulate business problems, user needs, and the value delivered by proposed solutions.
- Define use cases, user personas, and workflows across different customer roles.
Requirements & Execution
- Gather and validate requirements by working closely with internal teams and external customers.
- Translate customer and data-driven insights into clear, actionable product requirements and user stories.
- Ensure solutions are scalable and generalizable, not built for one-off customer requests.
- Partner with Engineering to translate requirements into technical designs and execution plans.
- Manage cross-product backlogs for assigned product areas and communicate progress and tradeoffs.
Workflow & Experience Design
- Develop a deep understanding of current (as-is) user workflows and define future (to-be) experiences.
- Identify gaps early by simulating workflows and validating designs before development.JOB DESCRIPTION & POSTING
- Collaborate with UX to create low- and high-fidelity designs that balance usability and scalability.
Quality, Launch & Adoption
- Work closely with QA to ensure feature quality, test coverage, and readiness before release.
- Support rollout, deployment, and adoption plans in partnership with Customer Success and Sales.
- Monitor adoption and usage post-launch and partner with GTM teams to drive sustained adoption and value realization.
What Makes You Qualified
- Strong understanding of marketing and advertising workflows, preferably in enterprise environments.
- Comfortable working with data and analytics to inform product decisions and measure success.
- Able to communicate product insights and value clearly to both technical and non-technical audiences.
- Comfortable operating in a fast-moving, ambiguous, and evolving product landscape.
- Combines analytical thinking with strong execution and attention to detail.
- Demonstrates ownership, curiosity, and a bias toward action.
- 1+ years of experience in Product Management or Product Analysis for B2B or enterprise software (preferred).
- Proven ability to work independently and drive execution without direct authority.
- Experience balancing multiple initiatives and delivering against deadlines.
- Strong stakeholder management and collaboration skills.
- Familiarity with Agile development processes.
- Prior experience in an agency or marketing technology environment is a plus.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
- Lead a new category of enterprise software that we call Unified-CXM.
- Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
- Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything and everyone can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
