Senior Process Specialist

Proficiency in German (C1 level) and English is mandatory for this role.

OYO, a renowned brand and a global leader in the hospitality industry, has ventured into the vacation home segment with well-known brands such as Traum-Ferienwohnungen, Belvilla, Dancenter, Direct Bookers and Check My Guest. Under the name OYO Vacation Homes, the brand now offers more than 65,000 homes across over 15 countries in Europe and is one of the fastest-growing vacation rental companies in Europe.

The Role

The Senior Process Specialist will be at the forefront of managing operations and client relationships in the German-speaking markets. This role requires proficiency in German (C1 level) and a strong focus on optimizing workflows and delivering top-quality service to clients.

Key Responsibilities -

Customer Engagement:

• Build long-term relationships with German-speaking clients through effective communication and problem-solving.
• Promote value-added services and upselling opportunities tailored to customer needs.

Operational Excellence:

• Identify and address process gaps to enhance efficiency and ensure seamless operations.
• Collaborate with teams to streamline workflows and deliver consistent results.

Data-Driven Insights:

• Analyze performance metrics and generate actionable reports for leadership.
• Use insights to develop strategies for process improvement and customer satisfaction.

Team Collaboration:

• Partner with cross-functional teams to drive solutions for operational challenges.
• Act as a liaison between the German market and internal teams for smooth process integration.

Desired Qualifications:

• Proficiency in German (C1 level) and English is mandatory
• 3-5 years of experience in process management, customer engagement, or similar roles.
• Proven experience in upselling or selling products/services in the German market.
• Excellent communication and interpersonal skills to build strong client relationships.
• Strong organizational and time management abilities to handle multiple tasks effectively.