Job Description for Senior Process Excellence / Process Quality Analyst:
Job Summary
We are seeking an experienced Senior Process Excellence Analyst to drive process compliance, quality initiatives, and continuous improvement programs across the organization. The ideal candidate will have strong expertise in quality frameworks such as CMMI V2.0, ISO 9001, Agile, Scrum, Kanban, and Waterfall methodologies. The role involves process facilitation, internal audits, process training, metrics management, and ensuring adherence to the organization's Quality Management System (QMS).
Key Responsibilities
- Conduct process trainings, QMS inductions, and awareness sessions for project teams.
- Facilitate process adoption and provide guidance to project teams on quality standards and best practices.
- Perform Internal Audits, Release Audits, and Work Product Audits to ensure compliance with organizational processes and quality frameworks.
- Collect, analyze, and report project metrics to support process improvement initiatives.
- Coordinate and support Management Review Meetings (MRMs).
- Identify process gaps, recommend improvements, and drive corrective and preventive actions.
- Ensure compliance with ISO 9001, CMMI V2.0, Agile, Scrum, Kanban, and Waterfall methodologies.
- Work closely with project teams to align processes with project planning, execution, and monitoring activities.
- Support process tailoring activities based on project and organizational requirements.
- Maintain quality documentation, audit records, and process assets.
- Collaborate with stakeholders to continuously improve organizational processes and operational effectiveness.
- Support Process Improvement and Innovation Deployment (PIID) initiatives.
Required Skills & Experience
Process & Quality Management
- Strong knowledge of ISO 9001 and CMMI V2.0 frameworks.
- Hands-on experience conducting Internal Audits, Release Audits, and Work Product Audits.
- Expertise in process facilitation and process improvement methodologies.
- Strong understanding of Quality Management Systems (QMS).
- Experience in process assessment, gap analysis, and continuous improvement initiatives.
Methodologies & Frameworks
- Working knowledge of:
- CMMI V2.0
- ISO 9001
- Agile
- Scrum
- Kanban
- Waterfall
Project & Process Management
- Understanding of project planning, execution, monitoring, and control.
- Ability to tailor process recommendations based on project and organizational needs.
- Experience in collecting and analyzing project metrics.
Tools & Technology
- Familiarity with software development lifecycle (SDLC) tools and project management tools.
- Working experience with PIID (Process Improvement and Innovation Deployment).
