Senior Process Associate

Key Responsibilities:

• Claims Management:
• Process and manage employee benefits claims efficiently and accurately.
• Review and assess claims documentation to ensure compliance with policy terms and conditions.
• Liaise with clients, insurance providers, and internal teams to resolve claims-related inquiries and issues.
• Client Communication:
• Serve as the primary point of contact for clients regarding claims inquiries and updates.
• Provide timely and clear communication to clients about the status of their claims.
• Educate clients on the claims process and employee benefits policies.
• Documentation and Reporting:
• Maintain accurate records of all claims transactions and communications.
• Prepare and submit reports on claims activity and trends to management.
• Ensure all documentation is compliant with regulatory requirements and company policies.