Senior Principal Consultant Tech Lead

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant - Tech Lead
We are looking for seasoned and experienced candidate in the field of Information and Technology with hands-on experience in leading technology solution primarily in the field of AWS Cloud and Amazon Connect. In this role you will be required to lead the technology team You will be responsible to oversees the technical aspects of technology team by making architectural and design decisions, guiding team members in technical matters, and supervising system modifications.
Responsibilities
.Expertise in solutions architecture or equivalent experience
.Experience as a Technical architect for at least 6 cloud migration projects involving cloud native development with multi-A-Z architecture and Amazon Connect.
.Hands-on experience architecting solution built on AWS services specifically Amazon Connect, Amazon Lex, AWS Lambda, RDS and other services such as Amazon Translate etc.
.Expertise in architecting and owning technical delivery of critical apps from on prem to cloud.
.Expertise in Cloud native architectures, REST API based application integrations.
.Experience in Amazon Connect implementation from scratch with IVR, integrations with 3rd Party systems like Pega / ServiceNow / Salesforce
.Experience in architecting Amazon Connect migration solution from on prem contact center solution.
.Experience in gathering requirements and architecting secure, scalable solutions on Amazon Connect
.Expertise within cloud and contact center technologies e.g., Voice, IVR, WFM, CRM, Unified Communications, Data & Analytics, software development.
.Expertise in integrating cloud contact center applications with 3rd party applications.
.Excellent communication skills in English (Orals, Written and Listening)
.Expertise in technical design documentation and reviewing the same.
.AWS certified solution architect and developer certification preferable
.Experience in handling team of architects, developers, admins etc.
.Proven ability to lead projects with complex challenges with extensible, operationally excellent, cost optimized, and aligned solutions outcomes.
.Ability to lead a team or small organization-wide initiative with business objectives that are partially defined.
.Able to effectively communicate across an increasing diversity of audiences internally and externally.
.Demonstrated ability to determine solution strategy and where to simplify or extend solutions for the best outcome.
.Ability to influence customer and internal business decision makers as a thought leader and subject matter expert.

Qualifications we seek in you!
Minimum Qualifications
.BE/BTECH/MCA
.Must have proven record of service improvements and excellent customer relationship management.
Preferred Qualifications/ Skills
.Amazon Connect: Business and Technical accreditation.
.Amazon Connect Experience
.Mandatory Amazon Connect Migration and implementation experience
Contact Flow /IVR tree, Amazon Connect service quota optimization.
.Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario.
Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.