Job Description

Who are we

Infosys (NYSE: INFY) is a global leader in consulting, technology and outsourcing solutions with annual revenues of $19.3B as of March 2025. We enable clients, in more than 56 countries, to stay a step ahead of emerging business trends and outperform the competition.
Infosys Consulting partners with clients to transform their businesses in areas such as strategy, processes, organization, systems and risk. Infosys Consulting has offices across the US, Europe, APAC, and India.
We are Value Integrators – we deliver realized business value by managing transformations from strategy through execution, including operating and optimizing delivered solutions • The Consulting team in India works with its overseas counterparts to provide business consulting services to clients in the US, Europe, Asia Pacific and Middle East markets
At Infosys Consulting, we recognize the need for greater Diversity and Inclusion at the workplace, and on this journey, we place special emphasis on enabling gender diversity. Women form an integral part of our company and we do all that we can to build an inclusive, supportive and safe workplace

Role Overview

We are seeking an accomplished Senior Principal – Airlines, Airports & Aviation Consulting with 18+ years of experience in the Airlines, Airport or broader Aviation sector to provide industry leadership, strategic advisory, business consulting, transformation leadership and practice development across global aviation clients.

Role requires a senior industry practitioner who combines deep aviation domain expertise with management consulting, digital transformation, executive stakeholder management, business development and solution shaping capabilities.

Key Responsibilities

1. Aviation Domain & Industry Leadership

Provide senior-level consulting and domain leadership across Airlines, Airports, Cargo, MRO, Engineering and associated aviation functions.
Advise clients on industry trends, operating challenges, transformation priorities and emerging aviation business models.
Translate complex airline and airport business problems into structured transformation initiatives.
Provide industry perspectives, benchmarks and strategic recommendations to senior client stakeholders.
Act as a domain advisor across business, operations and technology transformation initiatives.

2. Airline Commercial, Retailing & Passenger Transformation

Lead and advise transformation initiatives covering areas such as:

Passenger Service Systems (PSS)
Airline Retailing and Digital Commerce
Modern Airline Retailing
Offer & Order Management
NDC and ONE Order
Distribution and GDS
Reservations, Ticketing and Departure Control
Revenue Management
Pricing and Ancillary Revenue
Revenue Accounting
Loyalty and Customer Experience
Digital Channels and Passenger Experience

3. Airline Operations Provide consulting leadership across:

Operations Control Center (OCC)
Flight Operations
Crew Planning and Management
Crew Pairing and Rostering
Disruption Management / IROPS
Airport and Station Operations
Departure Control
Ground Operations and Ground Handling
Baggage Operations
Operational Recovery
Flight and Turnaround Management
Ability to connect commercial, operational and technology transformation priorities is critical.

4. Airport, Cargo, MRO & Engineering

Provide advisory and transformation leadership across areas including:

Airport Operations
Airport Operational Systems
Passenger Processing
Ground Handling
Air Cargo
Cargo Terminal and Warehouse Operations
Cargo Revenue and Commercial Operations
MRO and Engineering
Maintenance Planning
Aviation Supply Chain

5. Strategy & Digital Transformation

Lead aviation business and digital transformation strategy engagements.
Conduct current-state and maturity assessments.
Define future-state business capabilities and target operating models.
Develop transformation roadmaps and investment priorities.
Build business cases and value realization frameworks.
Advise on legacy modernization and platform transformation.
Support enterprise architecture and business capability alignment.
Identify opportunities involving Cloud, Data, AI/GenAI, automation, APIs, microservices and emerging technologies within the aviation context.
Establish clear business outcomes, KPIs and transformation governance mechanisms.

6. CXO Advisory & Client Engagement

Serve as a trusted advisor to senior airline and aviation stakeholders.
Engage effectively with CIOs, CTOs, CDOs, COOs and senior business/operations executives.
Lead executive workshops, discovery sessions and transformation discussions.
Present strategic recommendations and complex transformation concepts in clear business language.
Develop executive-level presentations, point-of-view documents, roadmaps and business cases.
Navigate complex stakeholder environments involving business, IT, operations and external technology providers.

7. Business Development & Consulting Pursuits

Identify and originate consulting and transformation opportunities across aviation accounts.
Shape strategic pursuits from initial opportunity identification through proposal and client presentation.
Lead or contribute to RFI, RFP and RFQ responses.
Define scope, approach, deliverables, staffing models, solution constructs and commercials.
Participate in client presentations, workshops and proposal defenses.
Collaborate with sales, account, consulting, delivery and technology teams to develop differentiated propositions.
Support account growth through strong aviation-domain-led conversations.

8. Solution & Offering Development

Develop scalable and reusable aviation consulting offerings.
Build consulting methodologies, frameworks, assessment models, reference architectures and accelerators.
Create industry-specific transformation propositions rather than isolated technology solutions.
Develop offerings around emerging aviation priorities such as Modern Airline Retailing, AI-enabled operations, intelligent OCC, digital airports and aviation operational transformation.
Build industry thought leadership and executive viewpoints.
Identify opportunities to create partner-enabled aviation solutions and offerings.

9. Consulting Engagement & Program Leadership

Provide senior oversight to complex aviation consulting and transformation engagements.
Ensure alignment between business objectives, solution design, transformation roadmap and expected outcomes.
Provide domain governance and quality assurance for key consulting deliverables.
Manage senior stakeholders, risks, dependencies and cross-functional decision-making.
Support complex multi-program and multi-vendor transformation environments.
Provide leadership during escalations and critical client situations.
Ensure consulting engagements demonstrate measurable business value.

10. Ecosystem & Partner Management

Develop strong understanding of the airline and aviation technology ecosystem.
Work effectively with aviation technology providers, OEMs, platform vendors and specialist partners.
Facilitate appropriate build-vs-buy and platform selection discussions.
Support vendor assessment and product evaluation initiatives.
Develop partner-enabled propositions where specialized operational or technology capabilities are required.
Maintain awareness of changing airline technology and aviation industry landscapes.

11. Practice & Capability Development

Contribute to the growth of the Airlines and Aviation Consulting practice.
Identify emerging consulting opportunities and capability gaps.
Build reusable industry knowledge and consulting assets.
Develop structured aviation-domain learning and capability-building initiatives.
Encourage knowledge sharing across accounts, geographies and teams.
Support aviation industry events, thought leadership, client workshops and internal consulting forums.

12. Talent Leadership & Mentoring

Mentor Principal Consultants, Senior Consultants, Consultants, Business Analysts and domain SMEs.
Strengthening airline and aviation domain capabilities across consulting teams.
Support recruitment and assessment of senior aviation consulting talent.
Identify domain specialists required for specific transformation programs and pursuits.
Build multidisciplinary teams combining aviation domain, business consulting and technology expertise.
Develop future aviation consulting leaders.

Mandatory Experience & Qualifications Industry Experience

18+ years of professional experience in Airlines, Airports or the broader Aviation sector.
Significant experience in senior consulting, transformation, industry advisory, business leadership or technology transformation roles.
Strong understanding of airline and/or airport business processes and operating models.
Demonstrated experience leading complex business and/or technology transformation initiatives.
Experience of working with major airlines, airport operators, aviation organizations, aviation technology providers, or aviation consulting organizations.