Report to the manager of Platform Support with the ability to interface with multi-disciplinary teams
Serve as an escalation point for Junior members and other cross-functional teams.
Provide technical assistance and support for incoming queries and issues related to proprietary technologies, computer systems, software, and hardware.
Installing, configuring, and maintaining computer hardware, software, systems, networks, printers, and scanners
Facilitate infrastructure and product-related tasks
Manage assigned tasks contributing to Platform level projects
Work to continuously develop expertise within key areas of technical operations
Provide off hours on-call support as needed by following an assigned calendar
Assist in the design, development, testing, and deployment of API proxies using Apigee Edge or Apigee X
Support integration of APIs with backend services and third-party applications
Participate in API design reviews and help ensure best practices for RESTful APIs
Help document API configurations, proxy flows, and error handling logic
Requirements:
5+ years experience in systems administration / DevOps Role
Working knowledge of Linux (Ubuntu / Red Hat / CentOS are our preferred distributions) and windows Server operating systems and Microsoft Internet information server
Experience with common scripting languages (Bash and Groovy preferred)
Experience with common editors (Vim or Emacs)
Experience managing and maintaining web servers (e.g. Nginx, IIS, Tomcat, Apache, Glassfish)
Experience in DNS Administration (e.g. A, CNAME, MX, TXT)
Experience working with SSL Certificate Enrollment Processes
Experience with VMWare VSphere
Familiarity with RESTful API concepts and HTTP methods
Basic knowledge of API management platforms (Apigee preferred)
Must Self-Directed, Self-sufficient, self-motivated and reliable to work with minimal oversight
Excellent verbal and written communication skills
Organizational skills with the ability to multi-task and relentlessly prioritize
Working knowledge of Linux and Windows servers is a plus
