Our client is a leading global tech company delivering cutting-edge digital solutions. They provide a collaborative environment, learning-driven culture, and strong growth potential for professionals in technology and support domains.
Responsibilities
- Providing prompt technical/product support for a PHP-Magento-based e-commerce platform
- Collaborating with cross-functional teams to resolve functionality or performance issues
- Handling live issue diagnosis, documenting defects, and assisting in product improvement
- Communicating effectively with internal and client stakeholders for problem resolution
- Maintaining updated documentation and contributing to support knowledge base
- Participating in shift-based support to ensure 24/7 issue resolution coverage
Requirements
- Bachelors degree in Computer Science or relevant field
- 3+ years of experience in PHP Web Development (Magento experience preferred)
- Strong communication skills (written and verbal)
- Open to working in 24/7 rotational shifts
- Ready to join within 30 days
What is in it for you
- Work on a global recognized e-commerce product
- Transport facility (pickup/drop) and flexible shift coverage
- Career growth within product support and client engagement roles
- Exposure to fast-paced, customer-focused operations
