Job Description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR.
Don't meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
Job Summary
The People Success Senior Analyst supports TriNet's People Success agenda by managing employee relations, coordinating manager enablement initiatives, administering accommodation and leave-of-absence (LOA) processes, and assisting with site-level engagement programs. This role combines operational excellence with a people-first mindset, ensuring smooth execution of People Success processes and accurate documentation of case activity
Essential Duties/Responsibilities
- Serves as a first point of contact for employee relations matters of low‑to‑moderate complexity, partnering with people managers to gather facts, assess situations, and determine appropriate next steps.
- Conducts intake discussions and interviews, prepares clear and accurate case summaries for review, and maintains detailed ER documentation, logs, and trackers to support consistency and compliance.
- Escalates complex, high‑risk, or sensitive cases to the People Success Leadership or Legal as appropriate, ensuring timely coordination and alignment with TriNet policies and practices.
- Supports people managers across the colleague lifecycle within TriNet's centralized management support model by guiding them through self‑service resources, practical tools, and decision support that help translate People Success strategy and policies into day‑to‑day people practices, improving consistency and timely resolution.
- Maintain and govern People Success resources, including organization, version control, and coordination of periodic content reviews.
- Apply sound judgment to identify sensitive, urgent, or higher‑risk situations, ensuring timely escalation and clear handoffs for a consistent manager experience.
- Analyze manager requests and experience trends, translating insights into reports, recommendations, and enhancements to People Success programs and content.
- Policy (Accommodation & LOA)
- Process standard accommodation and LOA requests in alignment with TriNet's policies. Escalate complex and/or high-risk requests as necessary to People Success leadership and/or Legal team.
- Maintain case files, required documentation, and status updates for each request.
- Communicate timelines, requirements, and next steps to colleagues and managers clearly.
- Identify and flag unusual cases or recurring policy gaps for further review.
- Coordinate employee engagement events and activities at the site level.
- Assist in managing smaller-scale projects or individual workstreams within broader People Success initiatives.
Required For All Jobs
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
- Bachelor's Degree Human Resources or related field required
- Master's Degree Human Resources / Social Work required
Work Experience
- Typically 5+ years Human Resources or related work functions required
Licenses and Certifications
- PHR or SHRM-CP PHR or SHRM-CP Upon Hire preferred
Knowledge, Skills And Abilities
- Demonstrates ability to work on complex issues where analysis of differing situations or date requires evaluation of variable factors
- Exercises judgement in selecting methods, techniques, and evaluation of criteria for acquiring results
- Excellent verbal and written communication skills, interpersonal skills, and presentation/facilitation skills
- Excellent organization and attention to detail
- Working knowledge of employment laws with a strong desire to continue learning
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
- Proficient in Microsoft Office Suite; excellent PowerPoint, Excel and data analytic skills
Work Environment
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [Confidential Information] to request such an accommodation.
