Key Roles & Responsibilities:
- Operational Supervision: Oversee inbound, outbound, and transit operations at the Ground Hub, ensuring timely connections of shipments to the ground network.
- Team Management: Supervise shift staff, including loaders and supervisors, ensuring adherence to operational workflows and Standard Operating Procedures (SOPs).
- Exception Handling: Manage and resolve exception cases, including misconnections and delays, while coordinating with relevant teams for timely communication.
- Performance Monitoring: Track key performance indicators such as stock lying at the hub (SLAH) and adherence to network timelines, taking corrective actions as needed.
- Documentation Oversight: Ensure accurate completion of paperwork and regulatory clearances for all inbound and outbound shipments during the shift.
- Resource Planning: Plan and ensure the availability of sufficient vehicles and manpower for efficient operations during the shift.
- Staff Training and Development: Conduct daily briefings and facilitate training for staff to enhance operational efficiency and capability building.
- Communication Management: Handle internal and external communications related to operations and provide timely updates to management on shift activities
Key Performance Indicators:
Sr. No. Key Result Areas Key Performance Indicators (KPIs)
1 Service Quality and Excellence Percentage of timely connectivity of inbound loads to PUD/DCs; adherence to SOPs (measured by the number of non-compliances); number of instances of misroutes and misconnections
2 Network Health Number of instances of delays in departure schedules; percentage connectivity of shipments picked up within cutoff times to scheduled network runs
3 Operational Efficiency Percentage of stock lying at hub (SLAH); timely completion of documentation and regulatory clearances
4 Exception Management Number of exception cases successfully resolved within the shift; average resolution time for exceptions
5 Team Performance and Engagement Employee attrition rate; adherence to performance management system timelines and guidelines; results from staff training and development initiatives
6 Resource Management Availability of vehicles during the shift; efficiency in vehicle placement and loading operations
