Job Requirements
About the Role
The Senior Operations Specialist – Payments plays a pivotal role within the Central Operations team, supporting the Credit Operations function in the disbursal and booking of retail loans. This role encompasses a wide range of responsibilities, including releasing payments to Urban and Rural retail asset customers, managing Inventory Funding, handling Pre-Disbursal Cancellations, maintaining master data (such as pin codes, cities, and states), linking loans in the FinnOne system, empaneling DSAs/Dealers, and overseeing their payouts. The position also involves driving process improvements, automation, and ensuring compliance with internal standards and service level agreements (SLAs).
Key Responsibilities
Primary Responsibilities
- Manage end-to-end loan disbursal (booking), payments, and post-disbursal activities for all retail products.
- Ensure thorough understanding and execution of loan documentation across various products.
- Drive quality standards and SLA adherence within the unit.
- Liaise effectively with internal and external stakeholders using strong interpersonal and communication skills.
- Lead initiatives focused on automation and digitization to enhance process efficiency, accuracy, productivity, and turnaround time (TAT).
- Uphold the organization's code of conduct and foster a culture of integrity and accountability.
- Take ownership of process improvements and recommend best practices to enhance operational performance.
Secondary Responsibilities
- Prepare and maintain various MIS reports.
- Coordinate daily with branches and CPAs for issue resolution.
- Draft Business Requirement Documents (BRDs) for processes requiring automation.
- Participate in User Acceptance Testing (UAT) for new system implementations or modifications to existing functionalities.
Managerial & Leadership Responsibilities
- Champion IDFC FIRST Bank's Customer First culture by encouraging the team to uphold high service standards and ensure customer delight.
- Collaborate cross-functionally with Business, Product, Customer Service, Credit, Technology, Analytics, and Risk teams to ensure seamless business operations.
What We Are Looking For
Education
- Graduation: Graduate in any discipline from a recognized institution.
- Post-Graduation: Postgraduate in any discipline from a recognized institution.
Experience
- Minimum 3 years of relevant experience in loan disbursal, payments, or related operations.
Skills and Attributes
- In-depth knowledge of retail loan processes and documentation.
- Proven ability to manage and improve operational quality and meet SLAs.
- Strong leadership and team management capabilities.
- Excellent communication and stakeholder management skills.
- Proficiency in drafting BRDs and participating in UAT processes.
- Strong focus on automation, digitization, and continuous process improvement.
- Familiarity with systems like FinnOne is an advantage.
